ServiceNow SACM Lead Developer

You will serve as the senior technical authority for IT Asset & Configuration Management on the ServiceNow platform, with technical ownership of both the ServiceNow CMDB and Asset Management capabilities. This Director-level role combines architecture, technical governance, product partnership, engineering leadership, and hands-on technical leadership, including direct involvement in complex design, configuration, troubleshooting, and critical implementation decisions when needed. You will define the technical direction, platform design, engineering standards, data quality posture, and roadmap for Asset Management, CMDB, Configuration Management, and related discovery and inventory data capabilities.

You will operate with a high degree of autonomy, partnering closely with the Asset & Configuration Management Product Owners and senior functional stakeholders across IT, Security, Monitoring & Operations, Procurement, Finance, and Vendor Management to shape and influence the roadmap. You will define how hardware and software assets are tracked across their lifecycle, and ensure the platform supports defensible compliance positions, optimized license spend, proactive harvesting of unused entitlements, and the development of future business cases for advanced ITAM capabilities where appropriate

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You will provide hands-on technical leadership across a blended team of engineers, establishing engineering standards, reviewing designs, driving accountability, contributing directly to sprint delivery, and remaining actively engaged in complex design, configuration, data quality, and implementation issue

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You will serve as the primary technical escalation point for Asset & Configuration Management issues, including CMDB data quality, CI reconciliation, asset-CI alignment, software reconciliation, hardware lifecycle workflows, integration failures, audit support, and vulnerability-to-asset mappi

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YOU’RE GOO

• D ATDeep expertise in ServiceNow Asset & Configuration Management, with significant experience architecting and delivering solutions across CMDB, Configuration Management, ITAM, HAM, SAM, and related platform capabilities; experience with HAM Pro, SAM Pro, or equivalent advanced ITAM capabilities is strongly val
• ued.Helping shape business cases for future HAM Pro, SAM Pro, and inventory management capabili
• tiesDesigning, implementing, governing, and improving enterprise CMDB capabilities in Servic
• eNowApplying CSDM, CI class modelling, relationship design, lifecycle governance, and CMDB Health in practical enterprise environm
• entsConnecting Asset Management and CMDB so that assets, CIs, software installations, ownership, lifecycle states, financial data, and operational relationships are accurate and us
• ableOperating as a senior technical leader where data quality directly impacts license compliance, financial decisions, and audit outc
• omesStrong understanding of software entitlement models, license metrics, reconciliation logic, and the integration architecture required to support
• themLeading technical decisions across data models, lifecycle workflows, integrations, reconciliation logic, automation, reporting, and cont
• rolsProven ability to influence product roadmap decisions in partnership with Product Owners, representing technical trade-offs, compliance risk, and license optimization opportuni
• tiesProviding technical leadership across blended teams of internal and contingent engineers, setting standards and driving accountabi
• lityActing as a hands-on technical leader, contributing directly to sprint delivery, particularly on complex stories, technical enablers, configuration decisions, troubleshooting, and high-impact cha

nges
WHAT YOU’LL BRING (BEHAV

• IORS)Operating independently with minimal oversight while maintaining strong alignment with enterprise architecture, platform standards, and product prior

team
YOU BRING (EXPERIENCE & QUALIFICA

• TIONS)10+ years’ experience working as a ServiceNow engineer, technical lead or architect, with specialized expertise in IT Asset & Configuration Mana
• gementDemonstrable hands-on experience implementing and governing ServiceNow CMDB in a complex enterprise envir
• onmentStrong expertise in ServiceNow Configuration Management, including CMDB architecture, CI class design, IRE, CSDM alignment, relationship modelling, lifecycle governance, CMDB Health, data quality management, and remediation pro
• cessesSoftware Asset Management depth, including software model normalization, publisher packs, license metrics, entitlement reconciliation, and audit defense; SAM Pro experience is strongly
• valuedSaaS License Management experience, including SaaS spend visibility, usage-based reclamation, and renewal optimization a stron
• g plusStrong understanding of contract and procurement integration, including purchase orders, entitlements, contracts, cost centers, and chargeback/sh
• owbackExperience designing, governing, and managing integrations with discovery, inventory, endpoint, HR, procurement, ERP, security, monitoring, and asset data sources, such as ServiceNow Discovery, Service Mapping, SCCM/MECM, Intune, Jamf, Tanium, Flexera, Snow, Lansweeper, Workday, SAP, Coupa, Ariba, or equivalent pla

valued
WHO YOU’LL WOR

• K WITH You’ll report directly to the Tech Team Lead within BCG’s IT & Business Platforms Portfolio, working closely with the SACM & ServiceNow Core squad, including Scrum Lead, Product Owner, and Developers. You will act as the technical owner for CMDB, Configuration Management, discovery, inventory, and Asset Management capabilities, partnering with stakeholders across IT, Security, Monitoring & Operations, Procurement, Finance, Vendor Management, and Architecture to ensure these capabilities enable license compliance, cost optimization, operational resilience, audit readiness, security visibility, and trusted enterprise technolog