Settlements Officer

The Opportunity

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world

• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture

• Enjoy finding new and better ways to solve complexity and make things happen

• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups

• Care about society and the environment and want to be part of a business that cares too

• Want to continue to grow professionally and be the best version of yourself

The Role & Responsibilities

To be the first point of contact for conveyancers, dealing with enquiries, processing Certificates of Title and progressing cases to Completion.

Providing an excellent service to all conveyancers, brokers and customers, ensuring cases are Completed within service levels and laid down policies and procedures.

Reporting to the Settlements Team Leader.

Key Responsibilities

• Processing of Certificates of Titles (COTs) within a timely manner in accordance with the policies and procedures.

• Conduct checks of Certificates of Title and Mortgage Offer to ensure compliance with all loan offer conditions prior to authorising the case for Completion.

• Check and despatch Mortgage Offers to customers and our solicitor clients, ensuring that these are correct and accurate.

• Undertake completion of new mortgage loans on the mortgage processing system and liaise with Mortgage Servicing / Operational Finance to ensure these are correct, adhering to strict deadlines.

• Check and despatch Mortgage completion letters to applicants following completion of new mortgage loans and follow up with a Welcome call.

• Respond to Customer, Intermediary or Solicitor enquiries by letter or telephone, in liaison with the New Lending Team as appropriate, ensuring adherence to TML’s Data Protection Policy at all times

• Maintain customer accounts, keeping accurate records of actions taken

• A Customer Service Officer will refer cases to their line management, where appropriate, including agreeing to enquiries / solutions out-with their mandate.

• Settlements Officers are required to demonstrate that they have considered and applied the principles of Treating Customer Fairly.

• Contributes to the flow of communication within the team, by actively participating in staff meetings.

The Person

• Proven Settlements administration experience within the secured lending (Residential or Buy to Let) or commercial mortgage market

• Understanding of the regulatory environment and in particular, Treating Customers Fairly

• Experience of liaising with third parties such as solicitors. (Preferred)

• Planning, Organising and Flexibility

• Quality Focus

• Problem Solving and Initiative

• Communicating with Clarity

• Critical Information Seeking

• Integrity & Drive for Results

• Serving the Customer

Reward

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment

• Free access to Headspace, a mindfulness & meditation digital health app

• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause

• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health

• Cycle to work scheme

• Discounts on gym membership

• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year

• Option to buy or sell holiday days through our flexi-holiday scheme

• Discounts on gym membership nationwide

• Access to discounts on a range of high street and online brands

• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success

• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done