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“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”
At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.
For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.
Purpose
- Sales and Profit
- To be responsible and accountable for sales, analysing the financial performance of the shop against budget
- In conjunction with the Regional Operations Manager implement changes to improve the performance including effective cost control, maximising trading potential
- Lead the team to maximise the income from Gift Aid on donated products.
- Generate additional income using local community contacts & embracing other profit-making activities
- Stock management (Donated and New Goods)
- To be responsible and accountable for sales, analysing the financial performance of the shop against budget
- In conjunction with the Regional Operations Manager implement changes to improve the performance including effective cost control, maximising trading potential
- Lead the team to maximise the income from Gift Aid on donated products.
- Generate additional income using local community contacts & embracing other profit-making activities
- Shop Standards
- To be an ambassador for the Shaw Trust by promoting our aims and objectives
- To create a welcoming environment for our customers ensure basic standards and high levels of cleanliness are maintained at all times, including end of day recovery
- Customer service (ensuring customer satisfaction to highest standard, acting on mystery shopper feedback, managing customer complaints, customer queries in shops and online (social media)
- Administration
- Using IT literacy and numeracy skills, to ensure daily communication via email systems and online resources. Understanding basic spreadsheets and word processing packages, including social networking and ecommerce.
- To manage all paper work ensuring effective secure filing systems are maintained for auditing purposes.
- To comply with the retail financial and administration procedures, as detailed in the Retail Operations manuals within agreed time scales.
- Security
- Support the security of stock, cash and personal items at all times.
- To adhere with the retail guidelines ensuring all monies are banked daily.
- Ensure all Shaw Trust’s Quality and Information Security Management Systems are maintained at all times for all IT Equipment
- To understand, comply with and promote Shaw Trust’s safeguarding policy and procedures.
- Health and Safety
- To adhere to health and safety regulations and ensure that staff and volunteers work in a safe manner in respect of COSHH and other Risk Assessment control measures. Regular update of BCP
- People Management
- Effectively recruit, develop and retain both paid staff and volunteers, ensuring that they have sufficient training and knowledge to maximise their potential.
- To keep the shop adequately staffed at all times including days off, breaks and holidays to maintain levels of service.
- Ensure that instructions and information from head office are communicated to all staff and actioned on a regular basis using appropriate communication tools.
- Attend Regional meetings and other meetings as required.
- Volunteer Management
- To recruit, train, develop and maintain an empowered, motivated and engaged team of volunteers to provide additional cover during shop opening hours in line with the retail targets.
- To communicate and meet with volunteers to inform of any new developments or relevant information within Shaw Trust.
- To help manage your team of volunteers to meet, and where possible exceed, all internal and external quality standards, including the UK quality standard for volunteer involvement – Investing in Volunteers, which Shaw Trust holds?
- To support a volunteer, during regular supervision meetings, to identify concerns, skills and the potential development of the individual, including of all relevant quarterly paperwork.
Download The Job Description For Full Details.
Please note this role requires the candidate to be flexible and available Monday - Sunday
Location:
This is a onsite role in Handforth, Cheshire
Employee Benefits
As an employee of Shaw Trust as well as positively impacting people’s lives, you will have access to the following benefits:
- 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday
- 2 days paid volunteering leave each year
- An enhanced pension scheme after 6 months
- Life Assurance at 3 times your annual salary rate
- Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes
- Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network, Neurodiversity Peer Support Network, Menopause Peer Support Group, The MANaging Network, The Young Professionals Network and Back to Work Support Group)
- Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan
Join a diverse and inclusive organisation
Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.
In addition;
- We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
- We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme.
- We are proud to hold the menopause friendly accreditation, hosting a regular Menopause Peer Support Groups providing a safe space for colleagues share experiences or ask questions.
- Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.
We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.
If you have accessibility requirements and/or would like further information about the role, please contact:
[email protected]Shaw Trust reserve the right to close this vacancy early if sufficient applications are received. 
