Showroom & Account Executive
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Role Overview.
We have an exciting opportunity for a positive and proactive Showroom & Account Executive to join us across our two beautiful Showrooms at the Design Centre Chelsea Harbour and Voysey House, Chiswick.
As Showroom & Account Executive, you will help us to implement our sales strategy to maximise sales and profitability as well as provide excellent customer service to all visitors and assist with running the showrooms.
About Us.
Sanderson Design Group plc is a luxury interior design house, home to six iconic brands with over 165 years of history: Sanderson, Morris & Co., Harlequin, Zoffany, Clarke & Clarke, and Scion. Our portfolio spans fabric, wallpaper, and paint, with manufacturing capabilities through Anstey and Standfast & Barracks. Our purpose is to ‘bring the beautiful into people’s homes and lives’ and we are the proud owner of one of Europe’s largest design archives, with over 75,000 historical documents and artworks. We also have a growing international licensing programme which supports our strategic global expansion.
Account Executive responsibilities:
• Implement the SDG Brands accounts sales strategy to maximise sales and profitability
• Forecast and track key account metrics e.g. quarterly sales results and annual forecasts
• Work under pressure and be able to prioritise, along with working efficiently and accurately
• Work to and set KPI’s and key targets
• Feedback all suggestions for improvement and market research to management
• Provide sampling and patterning to existing customer base for all new launches and when required
• Deliver exceptional service on a portfolio of customer accounts
• Negotiate sales and agreements to maximise profit
• Operate as the lead point of contact for any matters specific to the customers, a primary desk contact
• Engage in project management duties
• Deliver product presentations virtually to customers
• Deliver sales strategies to customers via phone, virtually or in person
• Attend meetings with customers onsite
• Clearly communicate the progress of initiatives to management
Showroom responsibilities:
• Ensure all Sanderson Design Group (SDG) Brands are fully and appropriately represented to an excellent standard within the showroom
• First class knowledge, promotion and presentation of SDG brands
• Ensure all visitors to the showroom understand the DNA of each SDG brand and what is they to offer
• Advise customers based on their requirements, utilizing collection books, brochures and other marketing materials, discussing range, specifications and samples
• Provide visual assets and mood boards to communicate design schemes and confirm orders with clients (upselling and cross-selling)
Follow up on all design appointments with visual assets, quantities, costs and lead times
• Proactively source products for customers as required and operate an efficient sampling service
• Acknowledge and assist existing customers whilst gathering new leads
• Provide support and liaise professionally with colleagues
• Use CRM and WG360 where appropriate
• Assist in the planning and execution of showroom events
• Have an active role in all showroom meetings, offering feedback on competitor and customer activity, new collections and any possible opportunities for the showroom
• Complete individual tasks and set objectives in a timely manner
Measures of Success.
• Year on year incremental performance with existing accounts
• Year on year sales growth in line with targets
• Customer satisfaction - monthly showroom and sampling statistics
• Effective and appropriate understanding and representation of all brands achieved
• New customers and project lead generation, providing Return on Customer Visit
• Detailed objectives achieved
• Timely reporting as requested
Skills & Experience.
• Educated to GCSE A-C level as a minimum and/or equivalent
• Ideally BSc/BA in Business Administration, Finance or relevant field and/or equivalent
• A passion for our brands & products and knowledge of Interior Design
• Formal sales training would be a strong advantage
• Strong analytical and numerical skills
• Highly self-motivated individual, proactive and results orientated with a positive outlook
• Able to prioritise and work under pressure; efficiently and accurately
• Good negotiation skills
• Strong written and verbal communication skills with confidence dealing with clients and colleagues at all levels
• Demonstrable ability to present, influence and communicate effectively at all levels of the business
• Comprehensive computer skills including Microsoft Office, Outlook, Word, Excel and PowerPoint