SOC Manager
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We're looking for a SOC Manager to join our team in London, United Kingdom in a hybrid working mode.
In this role, you will lead SOC operations with a strong focus on incident management and response. You will oversee real-time threat detection, guide analysts during investigations and ensure high-quality service delivery. The position emphasizes operational stability and continuous improvement to enhance SOC performance and reduce organizational risk.
Responsibilities
- Oversee incident response processes to ensure timely resolution and escalation
- Manage daily SOC operations including shift coverage and workload distribution
- Guide analysts during active incidents and provide technical leadership in investigations
- Monitor operational metrics such as ticket volumes and incident quality
- Ensure effective use of SIEM and monitoring tools to maintain threat visibility
- Maintain accurate documentation of incidents, processes and compliance requirements
- Coordinate with internal teams and stakeholders during high-severity events
- Identify and implement improvements to drive SOC efficiency and resilience
Requirements
- Strong track record in SOC operations and incident lifecycle management
- Experience leading teams in fast-paced or 24x7 security environments
- Practical knowledge of monitoring technologies and SIEM platforms
- Proficiency in interpreting performance data and identifying trends
- Excellent communication skills for reporting and stakeholder coordination
- Solid understanding of cybersecurity fundamentals and attack vectors
- Familiarity with ticketing systems and process documentation standards
- Problem-solving mindset with ability to act under pressure and prioritize effectively
Nice to have
- Experience in regulated industries or large-scale enterprise security operations
We offer
- EPAM Employee Stock Purchase Plan (ESPP)
- Protection benefits including life assurance, income protection and critical illness cover
- Private medical insurance and dental care
- Employee Assistance Program
- Competitive group pension plan
- Cyclescheme, Techscheme and season ticket loans
- Various perks such as free Wednesday lunch in-office, on-site massages and regular social events
- Learning and development opportunities including in-house training and coaching, professional certifications, and courses
- If otherwise eligible, participation in the discretionary annual bonus program
- If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program