Social Impact Reporting and Operations Analyst
UK Visa Sponsorship Analytics
Occupation Type
Management consultants and business analysts
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£50,200
(£25.74 per hour)
Occupation rate applies
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Description
As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst.
Fitch Group is currently seeking a Social Impact Reporting and Operations Analystbased out of our London office.
We are seeking a Social Impact Reporting and Operations Analyst to lead and manage Diversity, Equity & Inclusion (DEI), and Corporate Social Responsibility (CSR) reporting across the organization. This role will develop and maintain reporting frameworks, ensure data quality and governance, support external disclosures, and provide insights that drive strategy and measurable outcomes. You will own the day-to-day relationship with our Fitch community platform partner to source volunteering and giving data, and lead the end-to-end process to collect, standardize, and validate impact reporting data from charity partners. The ideal candidate brings strong analytical skills, experience with DEI/ESG/social impact and human capital metrics, and a collaborative approach to stakeholder engagement. The role will also seek opportunities to increase team analytic capability, create meaningful, value-added reporting, and continuously streamline and automate reporting to reduce manual tasks.
How You’ll Make An Impact
Fitch Group is currently seeking a Social Impact Reporting and Operations Analystbased out of our London office.
We are seeking a Social Impact Reporting and Operations Analyst to lead and manage Diversity, Equity & Inclusion (DEI), and Corporate Social Responsibility (CSR) reporting across the organization. This role will develop and maintain reporting frameworks, ensure data quality and governance, support external disclosures, and provide insights that drive strategy and measurable outcomes. You will own the day-to-day relationship with our Fitch community platform partner to source volunteering and giving data, and lead the end-to-end process to collect, standardize, and validate impact reporting data from charity partners. The ideal candidate brings strong analytical skills, experience with DEI/ESG/social impact and human capital metrics, and a collaborative approach to stakeholder engagement. The role will also seek opportunities to increase team analytic capability, create meaningful, value-added reporting, and continuously streamline and automate reporting to reduce manual tasks.
How You’ll Make An Impact
Reporting strategy and frameworks
- Design, implement, and evolve DEI and CSR/social impact reporting frameworks aligned to business priorities and leading standards (e.g., UN SDGs; GRI; relevant human capital best practices).
- Define standardized KPIs, metrics, and methodologies for consistent measurement across the organization (e.g., volunteering hours, skills-based volunteering impact, charitable giving, community investment, outcomes).
- Establish and maintain clear, consistent standards for the naming, definition, calculation, and use of metrics, ensuring reporting consistency, comparability, and auditability.
- Design and deploy a comprehensive Impact Evaluation Framework to measure outputs, outcomes, and longer-term impact of DEI and social investment programs.
- Establish clear theories of change/logic models, indicator hierarchies, baselines, targets, and data collection protocols for programs and partnerships.
- Evaluate, select, and onboard external platforms or tools to support impact measurement (e.g., survey/impact platforms, partner reporting portals), including vendor due diligence, procurement support, integration design, and ongoing management.
- Establish and maintain data governance for DEI and CSR datasets, including data dictionaries, lineage, controls, and audit trails.
- Implement validation, reconciliation, and anomaly detection routines across HRIS, community platforms, finance systems, and partner-provided datasets; ensure privacy, security, and compliance (e.g., GDPR).
- Partner with HR, Legal/Compliance, Finance, Technology, and Business to ensure ethical, secure, and compliant data handling.
- Support with processes to build dashboards and analytical outputs that translate data into actionable insights for leadership and program owners; support with the design for executive-ready Inclusion and Social Impact dashboards.
- Conduct trend, cohort, segmentation, and driver analyses to assess progress against targets, identify risks/opportunities, and inform interventions.
- Prepare inputs for Inclusion/CSR/ESG reports, human capital disclosures, regulatory or voluntary submissions, and stakeholder communications (e.g., annual Fitch BUILD report, Inclusion benchmarking).
- Coordinate with internal reviewers (Legal, Compliance, Internal Audit) and external partners to support assurance-readiness of metrics and narratives.
- Serve as the day-to-day owner of the Fitch community platform relationship (e.g., implementation, enhancements, data integrations, vendor performance).
- Oversee ingestion of volunteering and giving data; manage issue resolution and drive roadmap discussions to improve participation and data integrity.
- Lead the end-to-end process to collect, standardize, and validate impact data from charity partners, refining templates, SLAs, and due diligence.
- Create and maintain SOPs, calendars, and RACI for reporting cycles; manage timelines and stakeholders to meet deadlines.
- Leverage AI and agentic automation to improve process efficiency and data collection.
- Partner with Technology and Data teams to evaluate, pilot, and scale AI-enabled tools that streamline reporting cycles and enhance stakeholder self-service.
- Partner with Inclusion leads, Heads of CSR, HRBPs, Workforce Analytics, Finance, Enterprise Data & Analytics and the Business to align metrics with program goals and communicate progress.
- Present complex data and insights in clear, compelling formats for executive leadership and broader audiences.
- Experience in Inclusion/CSR/ESG/social impact reporting, people analytics, sustainability reporting, or related analytics roles.
- Advanced Excel; proficiency with data visualization tools (e.g., Qlik, Power BI)
- Experience with HRIS platforms, (e.g. SAP Success Factors) and volunteering/community platforms (e.g. Benevity); comfort with data integrations and APIs (Qlik).
- Understanding of data governance, privacy, and compliance (e.g., GDPR) and building audit-ready controls.
What Would Make You Stand Out
- Familiarity with the Financial Services industry.
- Helped stand up parts of an Impact Evaluation Framework (indicators, baselines, simple logic models) and supported onboarding of an external impact/partner platform.
- Automated recurring reports/dashboards (e.g., scheduled refreshes, reusable templates, basic API pulls) to cut manual effort and errors.
- Applied practical AI tools to streamline intake and validation (e.g., document parsing, anomaly flags) with clear documentation and reviewer sign-off.
- Strong collaborator who turns data into clear, actionable takeaways for Inclusion/CSR stakeholders and leaders.
- Hybrid Work Environment: 3 days a week in office required based on your line of business and location.
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
- Investing in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long-term goals.
www.fitch.group | www.fitchratings.com | www.fitchsolutions.com
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.
Fitch is proud to be an Equal Opportunity and Affirm
ative Action Employer. We evaluatequalified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.