Software Support Analyst
UK Visa Sponsorship Analytics
Occupation Type
IT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
At Objective , we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.
As a Software Support Analyst, you'll play a pivotal role in ensuring our customers get the most out of our products. Your primary responsibility will be to provide remote technical support, helping customers overcome day-to-day technical challenges.
This role report to the Engineering Support Team Leader and does not have any people management responsibilities.
What Your Day Will Look Like
As a Software Support Analyst, you'll play a pivotal role in ensuring our customers get the most out of our products. Your primary responsibility will be to provide remote technical support, helping customers overcome day-to-day technical challenges.
This role report to the Engineering Support Team Leader and does not have any people management responsibilities.
What Your Day Will Look Like
- Own the ticket lifecycle: Manage complex support cases daily across our enterprise SaaS and on-premise products, from initial triage through resolution
- Troubleshoot at depth: Diagnose issues spanning application, database, and infrastructure layers, reading logs, running SQL queries, and identifying root causes
- Meet SLA commitments: Maintain response and resolution compliance for Priority 1-4 incidents
- Contribute to knowledge base: Document solutions, create troubleshooting guides, and identify patterns that lead to product improvements
- At Objective, we believe in the power of diverse perspectives. While specific skills are valuable, we value diversity and inclusivity equally. If you have some of the skills listed and a passion for learning and growing in a supportive environment, we encourage you to apply.
- Here are some of the skills we appreciate:
- Log analysis: Comfortable reading stack traces, error logs, and correlating events
- Networking fundamentals: HTTP/HTTPS, DNS, firewalls, load balancers enough to identify where problems live
- Hybrid working to help you balance work and life.
- Extensive learning resources to build your technical skills and career.
- A fun, open plan office environment where collaboration and ideas are encouraged.
- Employee Assistance Programme (EAP) for confidential support.
- Regular social events to connect with your team.
At Objective, we recognise and celebrate our diverse team as pivotal to our strong employee engagement and our high-performing culture, underpinned by Our Values .
We are an equal opportunity employer. We do not discriminate based on any protected characteristics or on any other basis prohibited by applicable laws in the regi
ons where we operate.
To ensure a positive experience, please inform our Talent Team of any adjustments or accommodations you may require during the recruitment process, so we can support you effectively.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
To ensure a positive experience, please inform our Talent Team of any adjustments or accommodations you may require during the recruitment process, so we can support you effectively.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.