Software Support Engineer

CompanySimpson Associates

LocationYork, England, United Kingdom

Posted At1/26/2026

UK Visa Sponsorship Analytics

Occupation Type

Programmers and software development professionals

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£54,700 (£28.05 per hour)

Occupation rate applies

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Description

Simpson Associates transforms raw data into actionable insights that drive positive change.

Our Microsoft data expertise, our specialist sector knowledge, plus our innovative and trusted advice and guidance are just some of the reasons clients choose to work with us.

Our mission is to help purpose-led organisations from within the public and private sectors to harness data as a lever for change and enable them to realise business value more quickly. We provide the full range of services to support organisations on their data transformation journey. From advisory support and data strategy, to developing Data & AI solutions, right through to providing a range of managed services.

We are a Microsoft Solutions Partner, holding Specialisations in AI Platform on Microsoft Azure, Build AI Apps on Microsoft Azure, Analytics on Microsoft Azure, Data Warehouse Migration to Microsoft Azure and Migrate Enterprise Applications to Microsoft Azure, as well as holding Solutions Partner designations in Data & AI (Azure); Digital & App Innovation (Azure); Infrastructure (Azure) and Security.

But it's not just about the badges. We are proud to be recognised as the winner of the 2024 Microsoft Community Response Partner of the Year award, reflecting our dedication to using technology for positive change. We are also a Databricks partner, and an IBM Gold Partner, specialising in Cognos Analytics and Planning Analytics.

With offices in York and Sheffield, and a team based throughout the UK – we champion creativity, innovation and collaboration in the workplace.

The Role

We are looking for a highly capable Software Support Engineer with strong application development skills to join our team. This role blends technical support responsibilities with hands-on development expertise in .NET, Angular, and Azure.

You will act as a key point of contact for clients, managing incoming tickets, diagnosing issues, and ensuring timely, high-quality resolutions while contributing to the evolution of our products and solutions.

This is an ideal role for someone who enjoys problem-solving, working directly with customers and cross-functionally between internal departments, and applying software engineering skills to deliver robust fixes and improvements.

Key Responsibilities

Act as the first point of contact for customer issues and requests.
Triage, prioritise, and resolve incidents in line with defined SLAs, whilst holding other team members to account when needed.

Diagnose problems across application layers—including UI, API, integration points, and infrastructure.

Escalate issues to senior engineers or product teams when required.

Maintain clear, concise communication with customers regarding ticket progress and resolutions.

Document solutions, workarounds, and support processes to improve team effectiveness.

Investigate and resolve application defects across .NET (C#) backend services and Angular front-end components.

Develop small enhancements, bug fixes, and configuration updates as part of support cycles.

Contribute to code reviews and ensure high-quality engineering practices.

Build and maintain Azure-based components (App Services, Functions, Storage, Key Vault, CI/CD pipelines, etc.).

Troubleshoot and debug Azure-based applications using tools such as Azure Application Insights.

Write diagnostic scripts, tools, or utilities to support troubleshooting and automation of routine tasks.

Collaborate with development teams to feed insights from support into product improvements.

Skills and Attributes Required

Strong experience with .NET (C#) application development.

Front-end development experience with Angular.

Hands-on experience working with Microsoft Azure (App Services, Functions, Storage, Monitoring, DevOps pipelines).

Knowledge of Azure Monitor, Application Insights, or similar observability tools.

Experience with SQL Server or other relational databases.

Familiarity with REST APIs, authentication flows, and integrations.

Experience working in a customer-facing service desk or support role.

Ability to interpret logs, perform root-cause analysis, and identify underlying issues efficiently.

Good understanding of SLAs, ITIL concepts, and support workflows.

Excellent verbal and written communication skills.

Strong problem-solving mindset with the ability to manage multiple priorities.

Advantageous Qualifications

Exposure to CI/CD tools such as Azure DevOps or GitHub Actions.
Experience with Agile methodologies.
Microsoft Azure Developer Associate Certification.
Previous experience within Services Integrator and/or Managed Service provider.

Simpson Associates reserves the right to close the recruitment process at any time.