Solutions Architect
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Who We Are?
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.
What we are looking for?
We are looking for Solution Architects to join a high‑performing architecture function supporting a portfolio of strategic initiatives across Hospitality and Retail.
The Solution Architect will play a hands‑on design and assurance role, owning core architecture artefacts and working closely with Engineering, Product, Delivery, and Architecture peers across multiple towers. The role requires strong domain understanding, excellent design communication skills, and the ability to operate across multiple initiatives in parallel throughout the year.
Key Responsibilities
1. Architecture Artefacts & Design Ownership
The Solution Architect is accountable for producing and maintaining core architecture artefacts, including:
- Key Design Decisions (KDDs)
- Identify architectural options, constraints, and trade‑offs
- Clearly articulate decisions, rationale, risks, and implications
- Maintain decision traceability across initiatives
- Outline Solution Designs (OSDs)
- Define early‑stage solution direction to support discovery, estimation, and planning
- Establish scope boundaries, assumptions, and dependencies
- High‑Level Designs (HLDs)
- Produce clear, structured HLDs covering:
- Architecture overview and context
- Logical and physical views
- Integration patterns and data flows
- Security, resilience, scalability, and operability considerations
- Ensure designs align with enterprise architecture principles and target state.
- These artefacts will be reviewed and approved through Architecture Governance forums.
2. Collaboration with Engineering & Delivery
- Work closely with Technical Leads and Engineering Teams to:
- Explain and walk through designs in detail
- Ensure architectural intent is clearly understood
- Enable effective translation of HLDs and OSDs into Low‑Level Designs (LLDs)
- Act as the architectural bridge between strategy and delivery, supporting teams through build and implementation
- Review and assure LLDs produced by delivery teams and partners to ensure alignment with approved designs.
3. Multi‑Initiative & Portfolio Support
- Support multiple initiatives concurrently, flexing across programmes based on demand and priority
- Provide architectural consistency where initiatives intersect (e.g. CIOL, Digital Keys, Identity, Booking flows)
- Support initiatives across different phases: discovery, design, delivery, and transition to BAU.
4. Architecture Governance & Cross‑Tower Alignment
- Present designs, KDDs, and recommendations in Architecture Forums
5. Domain‑Driven Solution Design (Hospitality & Retail)
Apply strong domain knowledge to solution design, including:
- Booking and reservation lifecycles (leisure, business, group)
- Guest digital journeys across web, app, kiosk, and contact center.
- Payments, pre‑pay, pay‑on‑arrival, and refunds
- Hotel operations and integrations with PMS, CRM, CDP, and MarTech platforms
- High‑availability and operational resilience requirements of 24×7 hospitality environments
Skills & Experience
Essential
- Proven experience as a Solution Architect delivering customer‑facing digital solutions
Desirable
- Experience with MarTech platforms, booking engines, loyalty, or identity systems
- Experience with mobile guest experiences (e.g. digital keys, mobile check‑in)
- Experience in large‑scale digital transformation or re‑architecture programmes.
- Experience working with system integrators and third‑party vendors.
Our X-Factor
- Work ethic: You are a consummate professional.
- Aptitude: You have an innate capacity to transition from project to project without skipping a beat.