Description
About Itential:
Itential is the leading platform for automation and orchestration within network and infrastructure domains. We enable enterprises and service providers to automate their operations through both deterministic and agentic orchestration — giving operators precise control where it’s needed and intelligent automation where it’s possible. Our platform —including FlowAI, FlowMCP, and our orchestration studio — is trusted by the world’s largest carriers, financial institutions, and enterprises to accelerate and de-risk their transformation journeys.
Role Summary:
AI is changing how enterprises automate their infrastructure and networks. Itential is leading that shift, and this team is how we bring it to life for our customers. The Solutions Engineer plays a key role in delivering automation and orchestrated solutions within Itential’s Professional Services team.
What You’ll Do:
- Design, build, and deliver deterministic and agentic automation orchestration for customers within the Itential Platform.
- Integrate with API and MCP servers across common infrastructure, network, and ITSM systems.
- Consume and orchestrate customers' existing automation assets such as Ansible Playbooks, Terraform plans, Python scripts, and other artifacts.
- Create agentic automations through prompt engineering that translates operator intent into reliable, repeatable orchestration.
- Utilize Spec Driven Development on engagements capturing intent as a clear spec before building.
- Perform technical discovery and solution orchestration to create successful production automations at scale.
- Produce engagement deliverables including HLD, LLD, and knowledge transfer materials.
- Conduct customer sessions with strong preparation — demo-ready, context-aware, and able to adapt in real time.
Standing/Walking: Occasionally for team meetings and customer presentationsLifting: Occasionally lift/carry up to 15 pounds (project materials, equipment)Vision: Constantly use close vision for computer work, project documentation, and reportingHearing: Frequently for customer calls, team meetings, and stakeholder communicationsCommunication: Constantly communicate with customers, engineering teams, and executive managementManual Dexterity: Constantly use hands/fingers for keyboard use and documentation
Work Environment:
- Location: United Kingdom
- Noise Level: Typical office environment with frequent meetings and calls
- Travel Requirements: Up to 20% travel for customer meetings and project coordination
- Schedule: Standard business hours with flexibility for project deadlines and customer time zones
- Technology: Use of project management software, Agile tools, and reporting systems
Compliance Statements
Equal Opportunities
Itential is an equal opportunities employer. We are committed to creating an inclusive
environment for all employees and applicants. We do not discriminate on the basis of age,
disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race,
religion or belief, sex, or sexual orientation, as defined under the Equality Act 2010.
Data Privacy
By applying for this role, you consent to Itential processing your personal data for
recruitment purposes in accordance with our Privacy Policy and UK GDPR. Your data will be
held securely and will not be shared with third parties without your consent.
Reasonable Adjustments
If you require any reasonable adjustments during the recruitment process, please let us
know and we will be happy to accommodate your needs.