Somerset Lifeline Support Officer

Taunton, England, United Kingdom

8/7/2025

Some key information

• This is a permanent contract within Somerset Lifeline providing admin support.
• Somerset Lifeline supports vulnerable customers across Somerset through our Lifeline units, the successful candidate will assist in making installation appointments, ordering equipment, raising Purchase Orders and general administration duties.
• Full time and part time hours available.
  
  

What will I be doing?

We’re working to improve the lives of people in Somerset – and you’ll be a key part of that. Your day-to-day work will involve:

• Taking calls from our customers who are enquiring about the service or those that may have questions about invoices or payment options.
• Making calls to new customers to arrange installation appointments.
• Liaising with the Installation team to respond to faults.
• Raising Purchase Orders for new equipment and general administration duties.
  
  

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

• Have some experience of working in administration or finance.
• Have an organised and thorough approach to managing tasks.
• Have a driven and motivated attitude towards delivering the best service possible.
  
  

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

What's in it for me?

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave.
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more.
  
  

Anything else I should know?

This is a Grade 14 role with a salary range of £25,185 - £25,989 per annum (pro rata for part time hours).

For an informal chat about the role, you can contact Richard Burge on 01823 217520 or by email at [email protected]

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

If you have all the information you need, just hit the apply button - we can’t wait to hear from you.

DBS information

This post requires a criminal background check via the Disclosure procedure.