Do you have an empathetic approach?
As a SPA Administrator/call handler, you will be the first point of contact for a range of referrals in the community via phone or email, enabling early intervention and avoiding admissions to hospital as well as enabling a timely discharge from the acute hospitals to community hospital beds.
SPA service is spread over two bases, Abingdon, and Banbury. SPA operates 8am-8pm, 365 days a year on a shift pattern basis. To support a good work-life balance, a four week rota is communicated six weeks before the rota is due to start, which means you can plan things well in advance. Shift patterns are usually a fair mix of 08:00-16:00hrs, 09:00-17:00, 09:30-17:30, 10:30-18:30hrs, and 12:00-20:00hrs with flexibility to swap duty with colleagues or request a duty where needed.
This vacancy is for 30 hours a week (4 x 7.5 hour shifts).
The main aspect of the role is to process referrals received via phone, email, or clinical application system. Calls into SPA are varied and include vulnerable or frail people calling in asking for assistance. You may need to be patient with callers and need to have good communication skills to identify the individual’s needs.
You will work as part of a close-knit team to ensure referrals are processed in a timely and accurate manner to the right team. The workload can be busy and changeable, so a can-do attitude and an adaptable approach is required.
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression