Spa Reception Team Leader
CompanyIHG Hotels & Resorts
Location
Cardiff, Wales, United Kingdom
Employment TypeFull-time
Posted At2/24/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (36.0%).
Occupation Type
Cleaning and housekeeping managers and supervisors
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
voco St David's Cardiff have a fantastic opportunity for a Spa Reception Team Leader to join our Cardiff Bay 5-star hotel on a Full-Time contract!
You will earn £14.00 per hour, which is equal to £29,120.00 salary.
At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.
Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting.
The Tir a Môr at voco St David’s Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer.
The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike.
Check out our Instagram page to have a look at voco St.David’s!
Our Spa Reception Team Leader will work with our management team to maintain the highest standard of guest service whilst displaying genuine care for guest experience, you will be expected to maintain treatment and brand knowledge with the ability to describe prices and benefits of our amazing product.
As our Spa Reception Team Leader, you main responsibilities will be:
You will earn £14.00 per hour, which is equal to £29,120.00 salary.
At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.
Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting.
The Tir a Môr at voco St David’s Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer.
The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike.
Check out our Instagram page to have a look at voco St.David’s!
Our Spa Reception Team Leader will work with our management team to maintain the highest standard of guest service whilst displaying genuine care for guest experience, you will be expected to maintain treatment and brand knowledge with the ability to describe prices and benefits of our amazing product.
As our Spa Reception Team Leader, you main responsibilities will be:
- Answering telephone calls and emails
- Greeting guests and members to the spa
- Lead by example on the spa floor
- Maintain exceptional guest service standards consistent with a luxury 5-star environment
- Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities
- The voco St. David’s Colleague experience stay – a 1-night complimentary stay, with two course dinner & breakfast, at the hotel following a successful probation period
- Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Meals whilst on duty
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
- We provide every employee company sick pay and life insurance
- Amazing discounts for our hotels and restaurants around the world
- Discounts from over 15,000 stores – all the way from retail to cinema
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.