Specialist - External Workers - Non-Tech
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Analytics are greyed out due to low classification confidence (36.0%).
Occupation Type
Science, engineering and production technicians not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Who You'll Work With
You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.
In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.
When you join us, you will have:
As the Specialist of External Workers Non-Tech, you will have a broad and impactful scope of responsibility, ensuring the effective management of McKinsey’s external workforce ecosystem.
Your role will span strategic, operational, and relationship management dimensions, with a focus on delivering exceptional service to internal stakeholders and driving continuous improvement in external workforce processes.
In this role you will serve as a key advisor to Optimize leaders and firm members, ensuring external workforce solutions align with business needs and talent strategies. You will oversee the end-to-end lifecycle of Non-Tech onboarding, offboarding, and exception handling, ensuring compliance, efficiency, and a seamless experience for all stakeholders. You will act as a steward of operational excellence, identifying opportunities to streamline processes, enhance service delivery, and introduce innovative approaches to external workforce management.
Additionally, you will manage risk and compliance related to external workforce operations, ensuring adherence to McKinsey’s policies and regulatory requirements. Lastly you will influence and shape the firm’s external workforce strategy by providing insights, feedback, and recommendations based on your expertise and operational experience.
Your Qualifications and Skills
You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.
In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.
When you join us, you will have:
- Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
- A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
- Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
- Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
As the Specialist of External Workers Non-Tech, you will have a broad and impactful scope of responsibility, ensuring the effective management of McKinsey’s external workforce ecosystem.
Your role will span strategic, operational, and relationship management dimensions, with a focus on delivering exceptional service to internal stakeholders and driving continuous improvement in external workforce processes.
In this role you will serve as a key advisor to Optimize leaders and firm members, ensuring external workforce solutions align with business needs and talent strategies. You will oversee the end-to-end lifecycle of Non-Tech onboarding, offboarding, and exception handling, ensuring compliance, efficiency, and a seamless experience for all stakeholders. You will act as a steward of operational excellence, identifying opportunities to streamline processes, enhance service delivery, and introduce innovative approaches to external workforce management.
Additionally, you will manage risk and compliance related to external workforce operations, ensuring adherence to McKinsey’s policies and regulatory requirements. Lastly you will influence and shape the firm’s external workforce strategy by providing insights, feedback, and recommendations based on your expertise and operational experience.
Your Qualifications and Skills
- Undergraduate degree required, preferably in a field related to business
- 3+ years of External Worker program or project management experience
- Expertise in external workforce models, including onboarding, renewal, and offboarding processes
- Experience managing third-party providers, including performance management against SLAs and KPIs
- Strong relationship management skills, with the ability to build trust and credibility with senior stakeholders
- Technical competence, ability to adapt to changing technology landscape, including automation/integrations
- Excellent problem-solving and analytical skills, with a focus on operational efficiency and compliance
- High attention to detail and ability to manage multiple priorities in a fast-paced environment
- Strong communication and interpersonal skills, with the ability to influence and collaborate across diverse teams