Sr. Business Program Manager - HLS Customer Experience Platform (CXP)
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Occupation Type
Managers and proprietors in other services not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Overview
The Sr. Business Program Manager - HLS Customer Experience Platform (CXP) is a senior individual contributor and trusted strategic partner to the General Manager, Healthcare Delivery Services & Partner Success. This role is accountable for driving operational rigor, execution excellence, and crossfunctional alignment across a complex, global Healthcare services and partner ecosystem. Operating with a high degree of autonomy, the Sr. Business Program Manager translates executive intent into clear priorities, integrated execution plans, and measurable outcomes. The role serves as an extension of the GM—anticipating risks, resolving ambiguity, and ensuring disciplined execution across Delivery and Partner organizations. This position is critical to ensuring clarity, momentum, and accountability across Worldwide Healthcare Delivery Services & Partner Success.
Responsibilities
Executive Orchestration & Operating Rhythm
The Sr. Business Program Manager - HLS Customer Experience Platform (CXP) is a senior individual contributor and trusted strategic partner to the General Manager, Healthcare Delivery Services & Partner Success. This role is accountable for driving operational rigor, execution excellence, and crossfunctional alignment across a complex, global Healthcare services and partner ecosystem. Operating with a high degree of autonomy, the Sr. Business Program Manager translates executive intent into clear priorities, integrated execution plans, and measurable outcomes. The role serves as an extension of the GM—anticipating risks, resolving ambiguity, and ensuring disciplined execution across Delivery and Partner organizations. This position is critical to ensuring clarity, momentum, and accountability across Worldwide Healthcare Delivery Services & Partner Success.
Responsibilities
Executive Orchestration & Operating Rhythm
- Own and run the business operating cadence, including leadership forums, reviews, and executive rhythms
- Shape agendas, synthesize insights, and drive decisionmaking outcomes
- Lead complex, crossgeo, crossfunctional initiatives spanning services delivery transformation, partner readiness, and gotomarket execution
- Translate strategy into structured execution plans with clear milestones, risks, dependencies, and success metrics
- Ensure alignment between Worldwide strategy and regional execution
- Own business performance management across revenue, margin, utilization, attach, partner contribution, and services health
- Produce executivegrade insights and narratives (not just reporting) for leadership consumption
- Identify trends, risks, and opportunities early and drive corrective actions
- Coordinate across Global SI and CSP partners, regional leaders, and central teams to ensure readiness and execution
- Support the global partner strategy with structured governance, clarity of roles, and accountability
- Influence senior stakeholders across Sales (ATU/STU), Delivery, Engineering, Product, Finance, GPS, and external partners
- Resolve friction, drive decisions, and maintain momentum across competing priorities
- Lead through influence without authority in a matrixed environment
- Craft clear, consistent narratives for leadership, field teams, and partners Ensure alignment and clarity of messaging across geographies and functions
Minimum Required Qualifications:
- Proven experience in Business Program Management, or Strategy & Operations roles at enterprise scale
- Demonstrated success operating at global / worldwide scope
- Experience working across Sales, Delivery, Engineering, Finance, and Partner organizations
- Strong written and verbal communication skills with executive audiences
- Healthcare and Life Sciences experience
Preferred Qualifications
- Familiarity with Microsoft operating models, cadence of business, and enterprise‑scale execution preferred
- Experience working in complex, matrixed organizations with competing priorities and high executive visibility
- Track record of translating strategy into executable plans with clear milestones, dependencies, and outcomes
- Ability to influence and align senior stakeholders without direct authority across Sales, Delivery, Engineering, Finance, and Partner teams
- Strong background in data‑driven performance management, including revenue, utilization, delivery health, and partner contribution metrics
- Proven success working across global partner ecosystems (SIs, CSPs), including governance, readiness, and execution models
- Experience driving worldwide operating rhythms, executive reviews, and leadership decision forums
- Demonstrated experience supporting Professional Services, Partner Success, or Services Delivery organizations
- Healthcare or Life Sciences domain experience, including familiarity with regulated environments, clinical stakeholders, and healthcare delivery models
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This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.