Sr Commercial Operations Analyst
UK Visa Sponsorship Analytics
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Location: Wickliffe OH (US) or Hazelwood UK, hybrid role (4d in the office)
Travel: Limited
How You’ll Make An Impact
- Own and coordinate the Sales Incentive Planning (SIP) cycle, managing the global calendar and ensuring alignment across Commercial Excellence, HR, Finance, and regional sales leadership.
- Partner with HR and Finance during SIP design to ensure commercial objectives, territory structures, and account ownership are accurately reflected in incentive plans.
- Manage SIP exception processes, ensuring proper documentation, approvals, and resolution tracking across the organization.
- Drive improvements and automation of SIP-related processes, increasing efficiency, reducing manual work, and strengthening data integrity.
- Maintain SIP dashboards in collaboration with digital teams, ensuring accurate, timely, and accessible performance data.
- Own the Customer Relationship Management (CRM) enhancement backlog, capturing business needs, defining requirements, and prioritizing initiatives with stakeholders and process leads.
- Act as the coordination layer between business stakeholders, CRM standards, and IT/digital teams to ensure effective delivery of enhancements.
- Monitor and communicate progress against CRM roadmaps while managing stakeholder expectations.
- Maintain and update commercial policy documentation, ensuring accessibility, version control, and alignment with governance frameworks.
- Manage policy exceptions (MOQs, supply terms, account ownership), ensuring appropriate approvals and periodic review.
- Support governance processes such as product obsolescence and act as commercial focal point for Contract Lifecycle Management (CLM).
- Own the Commercial Excellence communication infrastructure, ensuring consistent messaging and maintaining centralized training and documentation repositories.
Required Qualifications That Enable Your Success
- Proven experience (min. 5y) in commercial operations, account management, sales operations, or business operations within a complex multinational environment
- Strong stakeholder management skills with the ability to influence across functions (HR, Finance, Legal, IT, Commercial)
- Experience handling confidential and sensitive processes such as Sales Incentive Planning
- Strong organizational skills with the ability to manage multiple workstreams with high attention to detail
- Experience with process automation tools (e.g., Power Automate) and data-driven workflows
- Ability to define business requirements and collaborate effectively with IT and digital teams
- Excellent written and verbal communication skills
Preferred Qualifications That Drive You Forward
- Experience with CRM platforms (e.g., Salesforce)
- Familiarity with Sales Incentive Planning processes
- Experience with Power BI or similar tools
- Background in specialty chemicals or B2B environments
- Prior commercial or sales experience
Your Work Environment
Hybrid office environment with global collaboration, digital tools usage, and adherence to corporate governance and data security standards.
Benefits That Empower You
- Competitive salary with bonus plans
- Flexible work environment
- Learning and development opportunities
- Career growth
- Inclusive culture