Sr Customer Success Manager – London (11-month Fixed Term Contract)
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LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
This position is based in London.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of team.
The Senior Customer Success Manager (CSM) is a strategic advisor and AI-savvy partner to our customers, helping them unlock measurable value from LinkedIn Hiring Solutions. This role blends customer advocacy, data-driven insights, and enablement to drive adoption, retention, and growth.
As a CSM you will be tasked with:
Serving as a Customer Champion and Advocate
Helping Customers realize value from their investment
Partnering on customer retention and expansion
The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.
Responsibilities:
Drive Customer Success & Retention
- Partner with sales counterparts to ensure adoption, mitigate churn risk, and deliver measurable ROI through success plans and regular business reviews.
Act as a Strategic Advisor
- Build trusted relationships with customer stakeholders, align on business objectives, and guide them to achieve operational priorities and full product value.
Deliver Insights & Best Practices
- Share impactful data and recommendations, provide education options, and map Hiring solutions to customer workflows to drive adoption and engagement.
Champion AI-Powered Enablement
- Leverage tools like Hiring Assistant and Co-Pilot, guide customers through AI-assisted search and messaging, and advise on how AI can optimize hiring workflows.
Monitor & Optimize Engagement
- Analyze usage metrics, identify low utilization, and implement strategies to boost adoption and customer success.
Collaborate Cross-Functionally
- Partner with internal teams (e.g., Account Directors, Global Services, Product) to deliver a unified customer experience and influence product improvements.
Drive Measurable Outcomes
- Focus on increasing recruiter efficiency, such as improving job fill rates, and enhancing candidate quality through strategic product usage.
Basic Qualifications:
5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
Business Fluency in English
Preferred Qualifications:
Recruiting or other applicable talent experience
Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
Proficient organization, project management, and time management skills
Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
Influential verbal and written communication skills, including expertise in presenting to both small and large audiences
Proficient understanding of Sales concepts and Software as a Service
Bachelor's degree or equivalent practical experience
Suggested skills:
Communication
Stakeholder Management
Data Driven
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