Sr Director/General Manager, Field Services
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Occupation Type
Property, housing and estate managers
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
The Sr Director/General Manager will guide a successful Field Service organization to deliver service and operational excellence. This role involves driving organic revenue growth and profitability in the Instrument & Enterprise Services (IES) portfolio for EMEA. The organization features Tech Support, Field Service Engineering, and Sales functions.
Primary goals focus on supporting IES service offerings while delivering high service levels, great customer happiness, and growing service margins through improved efficiency and increased customer share of wallet. You will work closely with key IES, Divisional, and corporate partners to ensure effective delivery of our service commitments and meet customers’ requirements.
Managing annual service revenue exceeding $208 million, you will lead 6 direct reports and roughly 660 Field Service staff and supervisors. This role reports to the Vice President, Global Instrument Service.
This role can be based remotely (working from home) anywhere in Europe
Standard (Mon-Fri)
Environmental Conditions
Office
The Sr Director/General Manager will guide a successful Field Service organization to deliver service and operational excellence. This role involves driving organic revenue growth and profitability in the Instrument & Enterprise Services (IES) portfolio for EMEA. The organization features Tech Support, Field Service Engineering, and Sales functions.
Primary goals focus on supporting IES service offerings while delivering high service levels, great customer happiness, and growing service margins through improved efficiency and increased customer share of wallet. You will work closely with key IES, Divisional, and corporate partners to ensure effective delivery of our service commitments and meet customers’ requirements.
Managing annual service revenue exceeding $208 million, you will lead 6 direct reports and roughly 660 Field Service staff and supervisors. This role reports to the Vice President, Global Instrument Service.
This role can be based remotely (working from home) anywhere in Europe
. Regular international travel will be required - up to 50% of working time, including overnight stays.
What will you do?
What will you do?
- Lead and manage the EMEA Field Service teams to ensure flawless execution of service operations and customer happiness.
- Foster collaboration among teams from various areas to identify key objectives and ensure their successful implementation in the EMEA region.
- Build and implement strategies to drive growth and take advantage of opportunities for increased profitability in the market.
- Analyze complex problems and formulate clear strategies and solutions to drive business success.
- Foster and advocate Thermo Fisher Scientific's 4i values of Integrity, Intensity, Innovation, and Involvement.
- Travel up to 50% to engage with customers and provide leadership support.
- A Bachelor or Master’s Degree is required, or the equivalent work experience and skills.
- Proven experience in management and leadership roles in a fast-paced service environment, leading remote teams.
- Outstanding verbal and written communication skills, with an advanced level of English language.
We offer competitive remuneration, an annual incentive plan bonus scheme and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.