Staff Engineer - Customer Care
UK Visa Sponsorship Analytics
Occupation Type
Customer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Kaluza. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Job Title: Staff Engineer
Location: London, Bristol - Hybrid
Salary: £97,600 - £122,000
Team: Customer Care
Reporting To: Head of Engineering
This role is based in the UK and requires an existing right to work in the UK. At this time, we are not able to offer visa sponsorship for this role. We are committed to building a diverse, global team and our sponsorship policy is evaluated on a role-by-role basis. We encourage you to keep an eye on our careers site to stay informed about future opportunities where we are able to offer visa sponsorship.
Kaluza is the Energy Intelligence Platform, turning energy complexity into seamless coordination. We help energy companies overcome today's challenges while accelerating the shift to a clean, electrified future. Our platform orchestrates millions of real-time decisions across homes, devices, markets and grids. By combining predictive algorithms with human-centred design, Kaluza makes clean energy dependable, affordable and adaptive to everyday life. With teams across Europe, North America, Asia and Australia, and a joint venture with Mitsubishi Corporation in Japan, we power leading companies including OVO, AGL and ENGIE, as well as innovators like Volvo and Volkswagen.
What will I be doing?
Location: London, Bristol - Hybrid
Salary: £97,600 - £122,000
Team: Customer Care
Reporting To: Head of Engineering
This role is based in the UK and requires an existing right to work in the UK. At this time, we are not able to offer visa sponsorship for this role. We are committed to building a diverse, global team and our sponsorship policy is evaluated on a role-by-role basis. We encourage you to keep an eye on our careers site to stay informed about future opportunities where we are able to offer visa sponsorship.
Kaluza is the Energy Intelligence Platform, turning energy complexity into seamless coordination. We help energy companies overcome today's challenges while accelerating the shift to a clean, electrified future. Our platform orchestrates millions of real-time decisions across homes, devices, markets and grids. By combining predictive algorithms with human-centred design, Kaluza makes clean energy dependable, affordable and adaptive to everyday life. With teams across Europe, North America, Asia and Australia, and a joint venture with Mitsubishi Corporation in Japan, we power leading companies including OVO, AGL and ENGIE, as well as innovators like Volvo and Volkswagen.
What will I be doing?
As a Staff Software Engineer in Customer Care, you will lead the technical strategy for our Contact Center as a Service (CCaaS) and support ecosystem. You will ensure our agents have high-performance, intelligent tools to deliver world-class service in a complex energy landscape.
- Architect Care Ecosystems: Lead the high-level design and integration of our CCaaS platform (e.g., Salesforce, Amazon Connect, or Zendesk) with Kaluza’s core energy intelligence engines.
- Drive Automation & AI: Strategize and oversee the implementation of intelligent routing, self-service automation, and AI-driven agent assistance to reduce friction for both customers and staff.
- Orchestrate Complex Integrations: Own the technical roadmap for omni-channel delivery, ensuring seamless data flow between real-time communication channels and backend billing or grid systems.
- Set Global Standards: Define and embed software standards for care-related APIs and event-driven architectures that support a global, multi-tenant SaaS environment.
- Mentor & Upskill: Provide technical ownership and mentorship to senior engineers across the Care domain, fostering expertise in scalable, resilient support technologies.
Ideally you'll have/be:
- CCaaS & CRM Expert: Extensive experience architecting and scaling enterprise-level customer care platforms and CRM integrations in a cloud environment.
- Strategic Architect: Proven ability to translate complex business requirements into scalable technical visions that align with long-term platform goals.
- Technical Mentor: A track record of upskilling senior engineering talent and leading technical decision-making with confidence and clarity.
- Distributed Systems Specialist: Deep understanding of modern architecture practices, particularly in managing high-volume, real-time data across distributed systems.
- Collaborative Influencer: Strong ability to engage with both technical teams and senior business stakeholders to drive departmental impact.
- Domain Mastery: Experience designing mission-critical support interfaces or data models specifically for the energy sector or highly regulated B2B2C industries.
Here at Kaluza we have five core values that guide us as a business: Play to win, Solve the real problem, Build trust every day, Own the outcome, Go further together.
From us you'll get
- Pension Scheme
- Discretionary Bonus Scheme
- Private Medical Insurance + Virtual GP
- Life Assurance
- Access to Furthr - a Climate Action app
- Free Mortgage Advice and Eye Tests
- Perks at Work - access to thousands of retail discounts
- 5% Flex Fund - to spend on the benefits you want most
- 26 days holiday
- Flexible Bank Holidays - Giving you an additional 8 days which you can choose to take whenever you like
- Progressive Leave Policy - With no qualifying service periods, including 26 weeks full pay if you have a new addition to your family
We're keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential. We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.
Find out more about working in Kaluza on our careers page and LinkedIn.
You can also find our Applicant Data Protection Policy here.