Store Manager

Please, note this role is a 37.5 hours contract and weekend availability is required.

Who We Are

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and likeminded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

Who You Are

You’ll be passionate about Retail and Fashion. You’ll have experience driving the commercial success of a shop and leading a team, and you’ll be able to inspire others with your passion and expertise. You will be your true self and bring out the best in others too.

Primary Objective Of The Job

The Shop Manager position holds overall responsibility for their shop. Taking ownership and the initiative to drive performance through managing KPIs, ensuring customers have the best possible shopping experience, developing the team and ensuring White Stuff’s presence in the local community.

What You’ll Be Doing

You’ll report to your Area Manager and sit within our Retail team.

Customer Experience

• Training, driving, and coaching the team to deliver an amazing instore customer experience in line with our pillars (Be Friendly, Be Valuable, Be Inspiring) throughout the Customer Journey.
• Ensuring the team meets customer needs through multichannel shopping and endless aisle orders.
• Ensuring customers are engaged with our brand through email newsletter sign ups, purchase tagging, and e-receipts.
  
  
  

Attracting, recruiting and retaining high calibre team members.

Engaging with succession planning to ensure that we are growing our own talent.

Actively seeking opportunities in the local area that could benefit the shop such local events.

Ensures the team receives regular praise and feedback to support their engagement and continuous development.

Leading annual and interim reviews for the team, with objectives monitored throughout the year.

Shop Operations

• Leading efficient and accurate delivery and replenishment processes.
• Playing a key role in organising stocktake and ensuring an accurate reconciliation.
• Ensuring that ship from store and Click and Collect processes are managed effectively by the team.
• Being a point of contact for internal and external stakeholders.
• Leading Health and Safety processes within the shop and ensuring team compliance.
• Developing professional relationships with other teams and areas of the business.
  
  
  

Doing Good Stuff

• Living our Values, making sure these are alive in the shop.
• Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
• Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
  
  
  

What We’ll Offer You

As a Shop Manager at White Stuff you will be entitled to an array of great benefits, some of which include:

• Quarterly bonus opportunity
• Up to 25 days holiday per annum plus bank holidays
• 2 extra (paid!) days off per year to volunteer in the local community
• 50% discount and a uniform per annum
• BUPA Medical and Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest free season ticket loan
• Pension Contribution
  
  
  

We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.