Store Manager - Marc Jacobs - Bicester
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Position
Objective of the role
Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Store Manager to join the Retail team based in Bicester Village Outlet.
As the Store Manager, you will be an ambassador of the brand, running the Bicester Village store and ensuring maximum profitability and productivity.
You will be an inspiring and motivating leader and coach, developing the store team to higher performance, ensuring that customers receive the highest standards of service. You will champion clienteling in your store and encouraging your team to build meaningful and sustainable relationships with their clients.
You will be accountable for promoting brand engagement and loyalty to clients, in particular, VICs and VVICs, in order to guarantee store business goals. You will be accountable for sustaining the brand image, achieving sales and KPIs goals, managing the store team, recruiting, retaining and developing clients, and guarantees compliance with all processes and guidelines set by the HQ in order to bring the store to its full potential.
Job Responsibilities
Team Leadership & Engagement
- Provide continuous coaching support to your team, identify their training needs, and craft tailored development plans.
- Identify, recruit and develop talents and work with HR to secure succession plans.
- Organise your team in an efficient manner according to business needs and delegate responsibility.
- Translate strategic and business goals into concrete and individual actions and objectives.
- Set ambitious yet attainable store targets; monitor performance diligently to ensure these are met.
- Cultivate a positive workplace atmosphere where creativity is welcomed and empowerment is standard practice.
Business & Client Development
- Behave as a Marc Jacobs Ambassador, sustain and promote the culture of the brand internally and externally.
- Lead and develop the store success through informed business strategies that engage all relevant stakeholders.
- Champion and develop a customer centric and service mindset in store.
- Identify key opportunities and best practices for the store and support them with the training and development of the team in this key area.
- Maximise the potential of all product categories carried in the store, capitalising on all available support (visual merchandising, training, clienteling, events, HR team…) and fostering synergies between categories.
- Build a loyal Clientele, leveraging all clienteling tools from the CRM team.
- Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client retention objectives.
- Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations.
- Attract and recruit new clients from personal network and external partners.
- Be aware of the competitive landscape and market trends.
Operations
- Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions.
- Monitor store controllable expenses and partner with Finance on the review and action of the monthly P&L.
- Take accountability alongside Store Support for the health and safety management of the store.
Profile
Experience:
- Extensive management retail experience in the luxury goods sector;
- Existing International Clientele network;
- Experience in managing VIP client events;
- Excellent communication and relationship building skills;
- Outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity;
- A passion for Marc Jacobs and our collections;
- Strong knowledge of fashion and trends;
- Keen interest in culture and art;
- Fluency in English and Italian (essential)