Strategic Account Manager - Hospitality

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you:You enjoy building long‑term relationships with senior customers and being a trusted partner, not just a point of contact. You’re comfortable working with senior leaders, including executive teams, and you know how to balance commercial goals with doing the right thing for the customer. You think beyond today’s contract and focus on helping customers get real value from the software they use. You like working with different teams across the business and bringing people together around a shared goal.

Day‑to‑day, you will:• Own and shape the long‑term strategy for a portfolio of key hotel group customers, acting as their senior point of contact.
• Build strong, trusted relationships with senior stakeholders and help them get the most value from our software.
• Lead commercial conversations such as renewals and growth opportunities, taking a consultative and solutions‑led approach.
• Work closely with teams like Product, Customer Success and Support to make sure customer needs are clearly understood and delivered against.

Your skills and experiences might also include:• Experience in strategic or senior account management, ideally within hospitality, distribution or software.
• Confidence presenting to senior audiences and explaining complex ideas in a clear, simple way.
• Experience working with commercial metrics such as retention, growth and forecasting.
• An interest in mentoring others and sharing knowledge to help the wider team grow.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.