Strategic Enterprise Success Manager (French speaking)
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About the role:
The Strategic Enterprise Success Manager is part of our GTM Strategy organisation, within the Enterprise Customer Success EMEA team. This role is responsible for managing a portfolio of 15-25 high-touch enterprise accounts across France and Switzerland, owning the full customer lifecycle from onboarding through strategic adoption, executive engagement, and creating the right conditions for renewal and expansion. You will act as a trusted advisor to your clients, combining deep product expertise, data-driven account management, and a consultative approach to deliver measurable business impact. Internally, you’ll partner and orchestrate with our entire post-sales teams : onboarding, sales, professional services, customer experience and partnership.
What you will do:
- Build trusted relationships with operational and Executive-level contacts, becoming a strategic advisor on high-impact digital business topics.
- Build data-driven success plans aligned to clients' Key Business Objectives, mapping strategic contacts across key accounts to ensure strong retention.
- Drive adoption of all Contentsquare products (including Product Analytics -from the acquisition of Heap), helping teams leverage event-based and retroactive behavioral data to understand user activation, feature adoption, and retention across web and mobile.
- Champion Contentsquare's AI-powered capabilities (Sense Analyst, MCP integration), guiding customers from platform-dependent workflows to AI-native insight generation across their tools (Claude, ChatGPT, Microsoft Copilot, etc.).
- Engage data-mature customers around Data Connect (behavioral data exports to Snowflake, BigQuery, Databricks, Redshift, Microsoft Fabric), working cross-functionally to unlock value within their existing data ecosystems.
- Drive renewals and build upsell/cross-sell strategy in close collaboration with Sales, identifying expansion opportunities across Data Connect, MCP, Sense Analyst, and Product Analytics.
- Proactively leverage data to monitor portfolio performance and anticipate critical situations.
- Maintain best-in-class usage of CS tools (Gainsight, Salesforce, Tableau & Dust) and collaborate with peers to continuously improve practices.
- Stay current on market trends and the broader tech ecosystem (analytics, AI, data warehouses) and represent Contentsquare as a public speaker internally and externally.
About you:
- 5+ years in high-touch enterprise Customer Success, Account Management, or Senior Consulting or deep expertise with Contentsquare and/or standard analytics products.
- Proven ability to build long-term relationships at both C-level and operational levels.