About NCG Higher Education Centre

The NCG Higher Education Centre is part of NCG, one of the UK’s largest and most inclusive education groups. Based in London, the Centre delivers a range of higher education programmes designed to equip students with the necessary skills, knowledge and confidence to succeed in their chosen careers. Our mission is to make higher education accessible, flexible and relevant, while fostering academic excellence and professional growth within a supportive, diverse learning community.

Purpose of the role

The Student Success Tutor provides targeted academic guidance to a designated cohort of students, with a strong focus on supporting continuation, progression, and positive student outcomes. The role involves responding to academic queries, proactively identifying barriers to engagement or achievement, and arranging timely one-to-one interventions to address academic or pastoral concerns. Student Success Tutors play a key role in enhancing student retention by ensuring that students are effectively supported and signposted to appropriate academic and wellbeing services throughout their studies.

Main Duties and Responsibilities

Provide proactive academic guidance and effective signposting to internal and external support services, ensuring students can access timely support to sustain engagement, continuation, and progression.
Build positive, professional relationships with students to enhance motivation, confidence, and academic engagement.
Enable students to become active partners in their learning, taking responsibility for their academic progression, attainment, and achievement.
Deliver and support effective teaching and learning activities across lectures, tutorials, seminars, and online learning environments.
Monitor student engagement, attendance, and academic performance using data-informed approaches, identifying early indicators of risk to continuation or achievement.

Provide targeted academic support, including guidance on study skills, assessment literacy, and academic expectations.

Identify and analyse barriers to learning and progression, implementing timely interventions or referring students to specialist support where appropriate.

Apply knowledge of academic regulations, mitigating circumstances, deferrals, and assessment processes to ensure students receive accurate and appropriate advice.

Track assessment submission patterns, including non-submission, late submission, and resubmissions, working with academic teams to support student outcomes.

Monitor attendance on a session-by-session basis and work closely with Registry and Student Services to identify and address risks to engagement.

Contribute to enrolment, induction, and transition activities to support early engagement and successful continuation.

Identify and escalate emerging risks to the student experience, academic standards, or institutional reputation in line with NCG policies and procedures.

Support the identification and early resolution of academic, administrative, and IT-related issues.

Undertake personal tutoring responsibilities and associated administrative duties, including assessment- and examination-related processes.

Address issues of academic neglect or student misconduct in liaison with academic and examinations teams, in line with institutional regulations.

Maintain accurate and confidential student records in accordance with data protection legislation and institutional requirements.

Communicate effectively with students and colleagues in person, in writing, and by telephone, working confidently one-to-one and with groups.

Act in accordance with NCG policies, procedures, and values, contributing to a respectful, inclusive, and supportive learning environment.

Skills and Qualifications

Bachelor’s degree from any UK recognised university and minimum 1 years of experience in working at any HEI environment in teaching or academic support role.

A clear idea about how the academic team works at HEI.

Good understanding of current practice and developments in own discipline.

Understanding of evidence-led/practice-based teaching and its implementation in teaching and learning practice.

Able to work as part of a team and independently as required.

Able to coordinate and prioritise a range of activities effectively.

The candidate must be flexible, approachable, and helpful with a strong customer service ethic as well as willing to go the extra mile to provide the best environment and supports to the students.

Experience in tutoring and/or providing support for the academic experience of students.

Ability to work under pressure and to deadlines.

Ability to work effectively and courteously in a team of academic staff.

Ability to adapt to a flexible approach to the demands of a busy college/department to accommodate changes in priorities when required.

Standard Responsibilities for all positions in the NCG HE Centre:

Participate in any staff review/performance management processes involving the identifying and meeting of training needs for self and others.
Take appropriate responsibility to ensure the health and safety of self and others.
Pursue the achievement and integration of equal opportunities throughout all activities.
Undertake any other tasks and responsibilities appropriate to the level of this post.
Comply with all NCG HE Centre policies and procedures.
NCG HE Centre is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share and promote this commitment.

Why Join Us

Joining NCG HE Centre means becoming part of a forward-thinking institution where innovation, inclusion, and impact drive everything we do. You’ll work alongside a passionate team of academics and professionals who are committed to empowering learners and transforming lives through education.

Benefits

Generous Annual Leave (5.6 weeks) + Bank holidays
Workplace Pension Scheme
Company Sick Policy
Statutory Maternity/Paternity Pays
Training and Self-development Opportunities

Student Success Tutor

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