Success and Services Product Leader
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We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.
About youYou care about building success products that help customers get value from their software quickly and stay with us for the long term. You bring strong experience in software and you know what it takes to design products that feel clear, repeatable and commercially sound.
You enjoy using data to spot what is working and what is not, and you feel confident shaping products that lift retention, grow revenue and improve customer experience. You like leading people, you stay calm under pressure and you bring teams together to get things done in a simple, practical way.
Day-to-day, you will
• Partner with our Software Companies to design products that make sense for customers across their journey. You will help improve Premier Attach Rate, keep Premier Net Promoter Score high and make adoption simple.
• Lead a team of Success Product Managers, helping them use data well, think clearly and build products that lift consolidated margin and support a strong team engagement score.
• Work closely with Sales, Marketing, Professional Services and Product teams so our success products are easy to sell, simple to deliver and support better Flight Path In Time and stronger Total Net Promoter Score.
Your skills and experiences might also include:
• Significant experience building or improving products in a software setting, ideally in Software as a Service.
• Experience using customer insights and product data to guide decisions and shape improvements.
• Strong collaboration skills and confidence working across many teams in a complex environment.
• A customer-led mindset, with experience turning customer needs into simple product ideas.
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.
We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?
Let’s make a difference together.
Love Work. Love Life. Be You.