Supplier Assurance Manager

Department: [SBSS] Procurement

Location: Newcastle

Compensation: £65,000 - £75,000 / year

• To ensure that all third‑party suppliers meet the customer, regulatory and governance standards required by the SBG Supplier Assurance Framework (SAF)
• To own and continuously improve the Supplier Assurance Framework tools; the RACI, risk based supplier assessment, the assurance schedule and system.
• To lead the transition to the automated, "always-on" monitoring system
• To support business owners achieve market leading supplier commercial performance, mitigate risk, and maintain the high standards of customer protection expected within a regulated insurance environment.

• Maintain and evolve the Supplier Assurance Framework (SAF), ensuring the Group RACI remains accurate and effective across all decentralised business units.
• Own the Risk-Based Assessment process, conducting annual and event-driven re-assessments of the supplier landscape to ensure oversight remains proportional to risk/value
• Act as the primary administrator for the Supplier Management System, ensuring the "Single Source of Truth" is accurate and that automated guardrails are functioning correctly.
• Maintain a centralised repository of evidence for FCA, PRA, and Insurer TOBA reviews.
• Provide regular reporting to the Exco and Risk Committees on the "health" of the supplier landscape and any breaches of systemic guardrails.

• Design and lead the Audit & Assurance Schedule, coordinating with business owners to ensure all required reviews are completed on time.
• Conduct desk-based and on-site supplier audits for "Critical" and "Important" third parties, focusing on operational resilience, data security, and customer outcomes.
• Manage the remediation of audit findings, tracking supplier progress against corrective action plans and escalating significant risks to the Head of Legal and relevant Risk Committees.

• Serve as the Lead Administrator for the Group’s procurement technology stack (SIM/GRC platform).
• Monitor and act upon Automated Alerts regarding supplier insolvency, data breaches, and sanctions, ensuring immediate escalation of "Red" flags.

• Partner with Business Owners throughout the entire supplier lifecycle, from initial due diligence and selection to contract negotiation and eventual exit .
• Provide commercial insights to help business units achieve market-leading performance, identifying opportunities for consolidation or process efficiency within the decentralised model .
• Review and optimize supplier reporting and SLAs to ensure they drive the right behaviours and align with SBG strategy.
• Support the procurement proposer with vendor selection and commercial negotiation, providing insights and recommendations to achieve the best outcomes.
• Oversee due diligence administration during onboarding and for periodic due diligence updates, ensuring compliance with regulatory requirements.

• Ensure all third-party arrangements meet the required FCA regulatory frameworks, specifically SYSC 8, SS2/21 (Operational Resilience), and Consumer Duty.
• Maintain always-on audit-readiness by ensuring all due diligence, contracts, and oversight records are current and accessible for regulatory or capacity provider requests.
• Produce monthly Management Information (MI) as required, highlighting key supplier risks, performance trends, and assurance status.
• Maintain and continually enhance procurement policies, workflows, and systems to align with regulatory expectations and insurance industry best practice. Ensuring data accuracy and accessibility. Ensuring that these are all fit for purpose and up to date with industry procurement standards and compliant with relevant legislation.

• Act as the Group Supplier Governance Lead to ensure all divisional activities remain compliant with the SAF; this includes the authority to enforce the Group RACI and mandate adherence to systemic approval hurdles before any supplier engagement or contract renewal can proceed.

• Drive improvements in procurement efficiency, systems capability, and supplier governance maturity.
• Provide insights and recommendations to the Head of Legal Services on procurement strategy, emerging risks, and industry trends.
• Champion innovation in supplier solutions that support operational resilience and customer outcomes.
  
  

• The Experienced Practitioner: You have a proven track record in Third-Party Risk Management (TPRM) or Internal Audit, ideally within a regulated Financial Services or Insurance environment .
• The "Always-On" Lead: You are comfortable working with (and leading the transition to) automated GRC or Supplier Information Management (SIM) platforms, moving away from manual spreadsheet-based tracking .
• The Regulatory Expert: You possess a deep understanding of FCA frameworks, including SYSC 8, Operational Resilience (SS2/21), and Consumer Duty, and you know how to embed these into daily operations rather than treating them as "bolt-on" tasks.
• The Collaborator: You are a skilled communicator who can act as a Group Authority, comfortably challenging senior stakeholders and divisional MDs to ensure adherence to the Group RACI while supporting their commercial goals .
• The Proactive Planner: You have the discipline to design and execute a rigorous Audit and Assurance Schedule, ensuring that no critical supplier falls through the cracks.

• Hybrid working – 2 days in the office and 3 days working from home
• 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
• Discretionary annual bonus
• Pension scheme – 5% employee, 6% employer
• Flexible working – we will always consider applications for those who require less than the advertised hours
• Flexi-time
• Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
• Electric vehicle – salary sacrifice scheme
• 100’s of exclusive retailer discounts
• Professional wellbeing, health & fitness app - Wrkit
• Enhanced parental leave, including time off for IVF appointments
• Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
• Life Assurance - 4 times your salary
• 25% Car Insurance Discount
• 20% Travel Insurance Discount
• Cycle to Work Scheme
• Employee Referral Scheme
• Community support day