Support Analyst - IAM (12 Month FTC)
CompanyJet2.com and Jet2holidays
Location
Leeds, England, United Kingdom
Employment TypeFull-time
Posted At4/30/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (40.0%).
Occupation TypeData analysts
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.
As our new Support Analyst, you will be responsible for providing 1st line lifecycle management and tasks for our ecommerce applications.
Operating within a time critical, fast-paced, and constantly changing environment. You will proactively respond to support tickets from business areas, providing support and guidance on best practices, whilst ensuring that all tickets are resolved to a high standard.
Communication is key to this role as you will interact with stakeholders at all levels from around the world both internal and external.
As our Application Support Analyst, you’ll have access to a wide range of benefits including:
As our new Support Analyst, you will be responsible for providing 1st line lifecycle management and tasks for our ecommerce applications.
Operating within a time critical, fast-paced, and constantly changing environment. You will proactively respond to support tickets from business areas, providing support and guidance on best practices, whilst ensuring that all tickets are resolved to a high standard.
Communication is key to this role as you will interact with stakeholders at all levels from around the world both internal and external.
As our Application Support Analyst, you’ll have access to a wide range of benefits including:
- Hybrid working (we’re in the office 2 days per week)
- 26 days holiday (plus Bank Holidays)
- Provide user account lifecycle management including the creating, provisioning, securing and removal of access to various applications
- Ensure that all requests are authenticated, authorised and documented in accordance with our internal standards
- General administration duties including sending secure correspondence and the uploading/downloading of documents ensuring they are stored in best practice
- Full end to end incident management ensures satisfactory responses to internal & external customers
- Managing of own daily workload including the prioritisation of work and ensuring that all SLA are adhered to.
- Working with internal and external stakeholders/users to provide to support on issues
- Be confident in using a broad range of applications
What You’ll Have
- Excellent communication skills
- Competence in working with a wide range of IT tools including Outlook, Excel and Word
- Demonstrable ability to work in fast paced environment and prioritise work
- Strong attention to deal