Support Analyst (Maternity/Neonatal)
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (37.0%).
Occupation Type
IT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
Description
At System C, we create technology that connects and transforms health, social care and education. Our centrally hosted solution, BadgerNet, supports maternity and neonatal teams across the UK by making critical information available where and when it is needed most.
We are looking for an Support Analyst to join our Maternity / Neonatal team. This is a brilliant opportunity for someone with a clinical background in maternity or neonatal care who wants to move into a customer-focused role while continuing to make a meaningful impact.
What You’ll Be Doing
In this role, you will help NHS customers get the best from our clinical solutions by resolving issues, improving user experience and supporting the smooth running of our managed service.
You Will
At System C, we create technology that connects and transforms health, social care and education. Our centrally hosted solution, BadgerNet, supports maternity and neonatal teams across the UK by making critical information available where and when it is needed most.
We are looking for an Support Analyst to join our Maternity / Neonatal team. This is a brilliant opportunity for someone with a clinical background in maternity or neonatal care who wants to move into a customer-focused role while continuing to make a meaningful impact.
What You’ll Be Doing
In this role, you will help NHS customers get the best from our clinical solutions by resolving issues, improving user experience and supporting the smooth running of our managed service.
You Will
- Manage customer issues through service management tools, phone and email
- Investigate incidents and problems, driving timely and effective resolution
- Work closely with service desk, technical and product teams to coordinate support
- Keep customers informed with clear, professional and empathetic communication
- A clinical background in maternity and/or neonatal care
- Experience of working with reporting functions and healthcare systems in a live clinical environment
- Strong communication skills and confidence working with clinicians, IT teams and administrators
- A calm, organised approach to solving problems in a fast-changing environment
- The ability to work independently, take ownership and collaborate as part of one team
- Good documentation skills and confidence using Microsoft Office
- Experience in service desk or incident management environments
- Familiarity with SLA-driven support
- Awareness of remote connection tools or ITIL best practice
Why System C
At System C, we are united by a shared mission to improve outcomes through technology. We value people who own it, do the right thing, work as one team and always look to be better. In return, we offer a supportive environment, opportunities to grow, flexible benefits and the chance to contribute to work that genuinely matters. Ready to bring your clinical expertise into a role with wider impact? Apply today.
At System C, we are united by a shared mission to improve outcomes through technology. We value people who own it, do the right thing, work as one team and always look to be better. In return, we offer a supportive environment, opportunities to grow, flexible benefits and the chance to contribute to work that genuinely matters. Ready to bring your clinical expertise into a role with wider impact? Apply today.