Support Analyst & Monitoring
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (40.0%).
Occupation Type
IT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with NHS Wales Shared Services Partnership. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
An exciting opportunity has arisen for a dynamic and motivated individual to join Central Team eBusiness Services, which is a small specialist division, supporting all health boards/trusts and hosted organisations in Wales on a range of national digital projects and providing operational support for the All Wales ERP system.
Responsible For
Monitoring all FMS services are running to required SLA levels and any disruptions are identified and escalation to required support is undertaken
Taking ownership of service requests and incidents (tickets) raised via the telephone or the Service Desk tool for any enterprise systems and services supported by the Central Team.
support to all of our customers (internal and external) and ensuring customer satisfaction. This will be through managing service desk tickets, managing all aspects of the resulting incidents or service requests and ensuring fully documented communication. The post-holder will support service operations using the incident management, system in line with Service Desk good industry practices.
You will have experience of working in a Service Desk Team and be educated to degree level or have equivalent experience and have a background working in a structured and disciplined department
The role will provide effective focussed operational support to all of our customers (internal and external) and ensuring complete customer satisfaction. This will be through ensuri
Responsible For
Monitoring all FMS services are running to required SLA levels and any disruptions are identified and escalation to required support is undertaken
Taking ownership of service requests and incidents (tickets) raised via the telephone or the Service Desk tool for any enterprise systems and services supported by the Central Team.
support to all of our customers (internal and external) and ensuring customer satisfaction. This will be through managing service desk tickets, managing all aspects of the resulting incidents or service requests and ensuring fully documented communication. The post-holder will support service operations using the incident management, system in line with Service Desk good industry practices.
You will have experience of working in a Service Desk Team and be educated to degree level or have equivalent experience and have a background working in a structured and disciplined department
The role will provide effective focussed operational support to all of our customers (internal and external) and ensuring complete customer satisfaction. This will be through ensuri
ng services are running within expected parameters and SLA's, managing all aspects of the resulting incidents or service requests and ensuring fully documented communication.
The post-holder will support service operations using the incident management, problem management and request fulfilment processes, in line with Service Desk good industry practices. This will require good communication skills and escalation channels as you will be required to contact our customers verbally and via electronic means to ensure they are kept apprised of there issues in a clear manner.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.
Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.
Excellent customer service is something we strive for, for both our internal and external customers.
Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit h
The post-holder will support service operations using the incident management, problem management and request fulfilment processes, in line with Service Desk good industry practices. This will require good communication skills and escalation channels as you will be required to contact our customers verbally and via electronic means to ensure they are kept apprised of there issues in a clear manner.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.
Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.
Excellent customer service is something we strive for, for both our internal and external customers.
Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit h
ttps://nwssp.nhs.wales/working-for-us/
NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
LNKD1_UKTJ
NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
LNKD1_UKTJ