Support Services Administrator

CompanyCITB

LocationRenfrewshire, Scotland, United Kingdom

Posted At3/4/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (54.0%).

Occupation Type

Other administrative occupations not elsewhere classified.

Occupation Code Skill LevelMedium Skilled

Sponsorship EligibilityIneligible for Sponsorship

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

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Description

Be the welcoming face of our CITB Inchinnan site!

Are you passionate about delivering exceptional customer service and supporting learners on their journey to success?

CITB are looking for a professional and friendly Student Services Administrator which includes front of house responsibilities, making you a key point of contact for learners, visitors and staff. You will also support the smooth delivery of our training programmes working with multiple teams across the college.

Role: Support Services Administrator

Location: NNC Scotland, 4 Fountain Avenue, Inchinnan Business Park, Inchinnan, Renfrewshire, PA4 9RQ

Hours of Work: Full-time (35 hours per week)

Working Pattern: Monday - Thursday 08.00-16.00, Friday 08.00 - 15.00 (5 days per week in the office)

Contract: Permanent - Based on site 5 days a week

Grade: TM2

Target Salary: £28,784 per annum

Responsibilities

Provide timely and efficient front of house duties to both internal and external stakeholders

Accurately complete a wide range of administrative tasks and maintain records to support training delivery

Proactively plans activities and prioritizes workloads to achieve deadlines

Upload learner requirements to internal systems to enable progression to EPA within set timescales

Use internal and external systems in line with CITB, awarding organisation, funding, and scheme requirements

Supervise and invigilate learner assessments and exams, ensuring compliance with all relevant regulations

Manage learner registrations, enrolments, qualification claims, and data updates in accordance with awarding body requirements

Collaborate with colleagues to ensure seamless coverage during absences

Support purchasing activities to ensure timely availability of materials and resources

Respond to enquiries and work collaboratively to find solutions

Attend team meetings, workshops, and training sessions to stay current with industry changes

Promote and maintain a safe, inclusive, and supportive learning environment

Your Experience:

NVQ Level 3 in Business Administration, Customer Service, or equivalent experience

Minimum of National Level 4/5 Maths and English

Intermediate proficiency in Microsoft Office 365 applications, including competence in Excel

Confident using databases and previous experience using Aptem LMS would be an advantage

Excellent communication and customer service skills

Strong attention to detail and problem-solving abilities

Self-motivated, well-organised, and able to work independently

Effective team player with a professional and enthusiastic approach

Ability to interpret and share information clearly

Experience working in an educational setting would be an advantage

Understanding of certification schemes in construction training would be an advantage

What You’ll Get in Return:

Free onsite lunch
Free onsite parking
Free onsite gym
25 days holiday + bank holidays
3 additional days Christmas shutdown
Christmas shutdown
Flexible benefits, including ability to purchase additional leave
Generous pension scheme (up to 9% employer contribution)
Life assurance
2 paid volunteering days per year

Employee Assistance Programme

We Care 24/7 GP Service

Why Join CITB?

At CITB, we’re dedicated to shaping the future of the construction industry by supporting learners and professionals across the UK. You’ll be part of a supportive team that values collaboration, innovation, and personal growth.

Safer Recruitment

CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure Scotland. A PVG with children’s barred list is required for this post.

During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.

Closing Date

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.