Support Worker – Complex Care Leicester
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Occupation Type
Nursing auxiliaries and assistants
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
Varies by national pay scale
Healthcare national pay scale applies
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Description
Job Role: Support Worker - Days
Service: Creative Care - Leicester Complex Care Service
Job Requirement : Full UK / Irish Driving you must of had your licence for longer than 2 years.
Hours per week: 28- 42 hours
Hourly Rate: £12.71
Location: Leicester
In this role you will supporting individuals in a service and driving is a regular part of day to day duties, You need to have a UK or Irish driving licence as this is essential for this role .
About Creative Care - Leicester Complex Care Service
Located in the heart of Leicester, Creative Care offers a warm, welcoming, and thoughtfully adapted residential setting for adults with complex care needs. Our service supports individuals living with acquired brain injuries, learning disabilities, physical disabilities, and mental health conditions.
Each resident benefits from a private, individually designed flat, many with access to gardens, promoting independence and comfort. While some flats have their own outside space, all residents have access to communal outdoor areas. With a strong focus on person centred care, we provide 24hour care support tailored to each individual's needs, ensuring a safe, therapeutic, and nurturing environment where residents can thrive.
All individuals require support with behaviours that challenge, and we work closely with each resident to provide the best care possible.
A Day in the Life of a Support Worker
Service: Creative Care - Leicester Complex Care Service
Job Requirement : Full UK / Irish Driving you must of had your licence for longer than 2 years.
Hours per week: 28- 42 hours
Hourly Rate: £12.71
Location: Leicester
In this role you will supporting individuals in a service and driving is a regular part of day to day duties, You need to have a UK or Irish driving licence as this is essential for this role .
About Creative Care - Leicester Complex Care Service
Located in the heart of Leicester, Creative Care offers a warm, welcoming, and thoughtfully adapted residential setting for adults with complex care needs. Our service supports individuals living with acquired brain injuries, learning disabilities, physical disabilities, and mental health conditions.
Each resident benefits from a private, individually designed flat, many with access to gardens, promoting independence and comfort. While some flats have their own outside space, all residents have access to communal outdoor areas. With a strong focus on person centred care, we provide 24hour care support tailored to each individual's needs, ensuring a safe, therapeutic, and nurturing environment where residents can thrive.
All individuals require support with behaviours that challenge, and we work closely with each resident to provide the best care possible.
A Day in the Life of a Support Worker
No two days are the same, just like the individuals we support. As a Support Worker, you'll be instrumental in delivering bespoke, person centred care. Every resident has a unique story and journey, and your role is to help them achieve meaningful outcomes, however big or small. From providing personal care and complex behavioural support to encouraging independence and building strong, trusting relationships, you'll receive all the training you need to make a real difference. This is a rewarding opportunity to work with people who have complex care needs and to help them live life as fully and independently as possible.
Employee Benefits
As a not for profit organisation, we truly value our team and the incredible work they do. That's why we offer:
Employee Benefits
As a not for profit organisation, we truly value our team and the incredible work they do. That's why we offer:
- Training & Development: Access accredited and inhouse training courses. We cover the cost of your qualification, and upon completing Level 2 or above, you'll receive a £150 bonus (plus £50 for completing the Care Certificate).
- Discount Schemes: We cover the cost of your Blue Light Card, giving you access to discounts on childcare, shopping, and online courses.
- Refer a Friend: Earn a £200 bonus for each successful referral who joins Creative Care.
While experience in care is welcome, it's not essential-full training is provided.
We're looking for compassionate individuals who share our values and are dedicated to making a positive impact. You'll be a strong advocate for those you support, helping to create a nurturing, innovative, and inclusive environment where both residents and staff can thrive.
Job Description
Job Title: Support Worker
Responsible to: Service Manager
Responsible for: The People We Support
Our Values
Supporting rights, needs, choices and dreams
Seeing the possibility to make a difference in all that we do
Being financially responsible and economically sustainable
Embracing new technology and innovation
Appreciating every colleague's contribution
Job Summary
To work under the direction of the Service Manager to meet the needs of the people we support, promoting an environment that provides high-quality, personalised care through individual consultation, continued development, and learning.
Key Responsibilities
Colleagues
Mentor new colleagues during induction to support high-quality care delivery
Participate in supervision, observation and appraisal processes
Provide effective communication including accurate written reports
Business
Follow WCL financial procedures
Act in line with the organisation's environmental and sustainability principles
The People We Support
Help maintain a caring environment aligned with best practice, guidance and legislative requirements
Contribute to clear and effective communication with all stakeholders
Deliver high-quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement)
Seek and share the views and preferences of the people we support
Promote high levels of satisfaction among people we support, families, colleagues and commissioners
Support the Service Manager with complaints and concerns following WCL policy
Maintain positive relationships with families, the community, and external partners
Understand and implement safeguarding procedures
Safeguarding
Mentor new colleagues during induction to support high-quality care delivery
Participate in supervision, observation and appraisal processes
Provide effective communication including accurate written reports
Business
Follow WCL financial procedures
Act in line with the organisation's environmental and sustainability principles
The People We Support
Help maintain a caring environment aligned with best practice, guidance and legislative requirements
Contribute to clear and effective communication with all stakeholders
Deliver high-quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement)
Seek and share the views and preferences of the people we support
Promote high levels of satisfaction among people we support, families, colleagues and commissioners
Support the Service Manager with complaints and concerns following WCL policy
Maintain positive relationships with families, the community, and external partners
Understand and implement safeguarding procedures
Safeguarding
Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training
Recognise and report safeguarding concerns appropriately
Health and Safety
As an employee, you must:
Take reasonable care of your own and others' health and safety
Cooperate with the employer to ensure compliance with legislation
Avoid misuse of equipment or systems provided for safety
Support the Service Manager in maintaining a safe environment
Data Protection
Respect confidentiality in line with the Data Protection Act 2018 and ISO27001
Use and share information only with authorised people and for authorised purposes
This job description is not exhaustive and may be amended to meet service needs.
Person Specification
Qualifications
Desirable:
A recognised health or social care qualification
Experience
Additional relevant training or qualifications
Essential:
Evidence of wanting to professionally develop
Willingness and ability to learn
Desirable:
Experience supporting people with disabilities, older people, dementia or mental health needs
Experience working as part of a team
Technical Skills
Recognise and report safeguarding concerns appropriately
Health and Safety
As an employee, you must:
Take reasonable care of your own and others' health and safety
Cooperate with the employer to ensure compliance with legislation
Avoid misuse of equipment or systems provided for safety
Support the Service Manager in maintaining a safe environment
Data Protection
Respect confidentiality in line with the Data Protection Act 2018 and ISO27001
Use and share information only with authorised people and for authorised purposes
This job description is not exhaustive and may be amended to meet service needs.
Person Specification
Qualifications
Desirable:
A recognised health or social care qualification
Experience
Additional relevant training or qualifications
Essential:
Evidence of wanting to professionally develop
Willingness and ability to learn
Desirable:
Experience supporting people with disabilities, older people, dementia or mental health needs
Experience working as part of a team
Technical Skills
Essential:
Ability to handle basic numerical data, including simple financial information
Ability to use Microsoft Office (Word and Outlook)
Desirable:
Ability to use WCL transport or own transport when required
Personal Qualities
Essential:
Understanding of fairness and valuing diversity
Understanding of safeguarding vulnerable adults and the ability to recognise concerns
Ability to work positively and flexibly as part of a team
Positive values relating to disability, older people, dementia and mental health
Understanding of WCL's key statements and how to demonstrate them
Ability to provide high-quality support to people with learning disabilities, dementia and mental health needs
Good verbal and written communication skills
Ability to listen sensitively
Strong interpersonal skills
Ability to develop and maintain positive relationships with others
Desirable:
Ability to plan, organise and prioritise tasks
Understanding of positive, person-centred support planning
Ready to Change Lives? Apply Now!
If you are passionate about making a genuine impact and enriching the lives of others, then we would love to hear from you. We receive a high volume of applications each day, and if your application passes our prescreening stage, a member of our friendly team will be in touch to guide you through the next steps!
About Creative Care And We Change Lives (WCL)
Ability to handle basic numerical data, including simple financial information
Ability to use Microsoft Office (Word and Outlook)
Desirable:
Ability to use WCL transport or own transport when required
Personal Qualities
Essential:
Understanding of fairness and valuing diversity
Understanding of safeguarding vulnerable adults and the ability to recognise concerns
Ability to work positively and flexibly as part of a team
Positive values relating to disability, older people, dementia and mental health
Understanding of WCL's key statements and how to demonstrate them
Ability to provide high-quality support to people with learning disabilities, dementia and mental health needs
Good verbal and written communication skills
Ability to listen sensitively
Strong interpersonal skills
Ability to develop and maintain positive relationships with others
Desirable:
Ability to plan, organise and prioritise tasks
Understanding of positive, person-centred support planning
Ready to Change Lives? Apply Now!
If you are passionate about making a genuine impact and enriching the lives of others, then we would love to hear from you. We receive a high volume of applications each day, and if your application passes our prescreening stage, a member of our friendly team will be in touch to guide you through the next steps!
About Creative Care And We Change Lives (WCL)
Creative Care is part of We Change Lives (WCL), a charity based in the Northwest and Midlands, supporting people with a wide range of needs including complex health conditions, disabilities, and mental health challenges. WCL is committed to delivering compassionate care and enabling individuals to live purposeful, fulfilling lives across residential, supported living, and community based services.