Support Worker Phone Line - Palliative End of Life Care

Cornwall Partnership NHS Foundation Trustis leading a bold transformation inCommunity and Palliative End of Life Careacross the county. Our vision is simple yet powerful: to ensure people nearing the end of life experience apeaceful, dignified death in the place of their choosing.

Currently, Cornwall has one of the highest rates of hospital stays during the last 90 days of life, a clear signal that change is needed. We are creating a morepatient-centred, community-based approachthat brings compassionate care closer to home in the last year of their life or nearing the end of life.

As part of our growing service, we are:

Reducing unnecessary hospital admissions

Deliveringpersonalised care plansto support home-based care

In collaboration with theMacmillan Social Investment Fundand local partners, we're expanding services including:

A 24/7Rapid Community Response and Care Service

A dedicatedEnd of Life Care phone linefor public and professionals

Strengthened voluntary sector partnerships and our Hospital@Home virtual service

We have opportunities available across various localities within the county, offering flexibility in base location depending on service need and candidate preference with a requirement to cover Cornwall and the Isles of Scillys.

Proposed Interview date: TBC

Main duties of the job

To assist in the delivery of clinical care, planned and assessed by the Registered HCPs.

To carry out care / other duties under indirect supervision of a Registered HCP.

Support care on a day-to-day basis for all patients in the clinical area in a manner sensitive to the individual clients needs and wishes, always acknowledging their rights and beliefs.

Contribute to resource management within the clinical area.

The post holder will rotationally work within the Telephone response service for Palliative and End of Life Care providing a 24/7 working closely with admission avoidance services to ensure patients safety is maintained.

You will be required to collect any referral information and with support from the clinical team assist in directing the caller/ referrer to the correct service for their immediate requirements.

Person specification

Education and Qualifications/ Experience

Essential

• NVQ 3 in Direct Care, or working towards
• Previous clinical experience in a health care setting
• Knowledge and experience of providing Clinical skills eg venepuncture, aseptic non touch technique, basic observations

Skills and Aptitude

Essential

• Able to competently organise and carry out designated workload within scope of previous training

About the employer

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.