Switchboard Operator

We are recruiting Three Switchboard Operators, each working 30 hours per week. The roles will involve varying shift patterns and require a high degree of flexibility to cover additional shifts as needed. The Switchboard is a 24-hour service, operating 365 days a year, including bank holidays, Christmas, and the New Year period. The available shifts are: Early: 6am-2pm Late: 2pm-10pm Night: 9pm-7am

Main duties of the job

The postholders will be responsible for handling both internal and external telephone calls for The Princess Alexandra Hospital, St Margarets Hospital, and Herts & Essex Hospital. A key aspect of the role includes the management and appropriate escalation of all emergency 2222 calls within the hospital. Duties will also include monitoring hospital alarm systems, such as fire and medical gas alarms, and working closely with other departments including Portering Services, Estates, and Security to ensure a coordinated response when required. In addition, the role includes reception-based duties, such as signing keys in and out for departments and staff accommodation, responding to general enquiries on a daily basis, and arranging taxi bookings. Postholders will be expected to ensure that all mandatory training is maintained and kept up to date in line with Trust requirements.

Person specification

Qualifications

Essential

• G.C.S.E. or equivalent including Math's and English.

Experience

Essential

• Telephonist/Receptionist experience within a medium to large scale organisation.
• Experience with a busy switchboard and reception area.

Excellent communication skills both in person and via email.

Good listening skills.

Confident in following emergency procedures.

Work well under pressure in a Professional manner.

About the employer

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme thats changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector. This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives. Were a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences. Join us and help shape the future of care in West Essex.