Switchboard Telephonist
LocationSheffield, England, United Kingdom
Posted At3/4/2026
UK Visa Sponsorship Analytics
Occupation Type
Telephonists
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
The switchboard operator position performs a key and vital role in the smooth running of the organisation providing a helpful and professional service for both the public and staff.
The post holder will be a member of the Switchboard team, providing an efficient 24/7 service to the Northern General Hospital, Royal Hallamshire Hospital, Weston Park Hospital, Charles Clifford Dental Hospital, Jessop Wing and the many and varied community site which the trust staff work from.
Calls are handled through a digital solution which is windows based within the Northern General Hospital. The post holder will be working within an extremely busy Switchboard environment prioritizing the answering of calls and co-ordinating emergencies such as cardiac arrests and critical alarms, all whist maintaining professionalism. The service handles in excess of 40,000 calls per week, with a general split of 70% external and 30% internal.
The post holder is expected to be flexible to cover some shift which can be at short notice to accommodate colleagues absence, this may include night shifts, evenings, weekends and bank holidays
Act as first point of contact for internal and external calls.
Taking internal emergency calls on behalf of organisation
Acting as a single repository of information for callers both internal and external
Act as an intermediary STH telephone engineers for fault reporting purposes.
You will be working for an organisation w
The post holder will be a member of the Switchboard team, providing an efficient 24/7 service to the Northern General Hospital, Royal Hallamshire Hospital, Weston Park Hospital, Charles Clifford Dental Hospital, Jessop Wing and the many and varied community site which the trust staff work from.
Calls are handled through a digital solution which is windows based within the Northern General Hospital. The post holder will be working within an extremely busy Switchboard environment prioritizing the answering of calls and co-ordinating emergencies such as cardiac arrests and critical alarms, all whist maintaining professionalism. The service handles in excess of 40,000 calls per week, with a general split of 70% external and 30% internal.
The post holder is expected to be flexible to cover some shift which can be at short notice to accommodate colleagues absence, this may include night shifts, evenings, weekends and bank holidays
Act as first point of contact for internal and external calls.
Taking internal emergency calls on behalf of organisation
Acting as a single repository of information for callers both internal and external
Act as an intermediary STH telephone engineers for fault reporting purposes.
You will be working for an organisation w
hich values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
For further details / informal visits contact: Name: Sue Daughtry Job title: Switchboard Manager Email address: sue.daughtry@nhs.net Telephone number: 0114 2266557
For further details / informal visits contact: Name: Sue Daughtry Job title: Switchboard Manager Email address: sue.daughtry@nhs.net Telephone number: 0114 2266557