System Disruption Manager
UK Visa Sponsorship Analytics
Occupation TypeIT managers
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£55,000
(£28.21 per hour)
Occupation rate applies
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Description
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.
System Disruption Management, within the Global Operations Center, serves as the control point for disruptions across Waymo, orchestrating operations-driven cross-functional coordination to ensure rider safety, fleet resilience, and business performance remain uncompromised as we scale.
You Will
Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.
System Disruption Management, within the Global Operations Center, serves as the control point for disruptions across Waymo, orchestrating operations-driven cross-functional coordination to ensure rider safety, fleet resilience, and business performance remain uncompromised as we scale.
You Will
- Lead as the Incident Commander during cross-functional disruptions - orchestrating response efforts, making decisive real-time decisions, and coordinating all necessary stakeholders to safely and efficiently resolve events.
- Manage and prioritize escalations - ensuring targeted stakeholder representation (e.g., Legal, Ops, Safety, Policy, & Communications) throughout the incident lifecycle.
- Experience with event mapping initiatives to enhance incident action planning, ensure congruence with response team actions, and promote stakeholder coordination.
- Proven technical expertise & cross-functional leadership, apply technical understanding of complex engineering systems to drive incident response, root cause analysis, and remediation for live operational incidents, coupled with an exceptional ability to build and align diverse stakeholders (e.g., Engineering, Legal, Operations) during critical events.
- Demonstrated capability to remain calm and decisive under pressure, efficiently coordinating response efforts and making sound judgments in rapidly evolving, high-stakes situations.
- Experience briefing senior executives and leadership, in real-time, on complex, fast-moving incidents, articulating technical details, impact, and proposed resolutions clearly and concisely across various communication channels.
- Exceptional attention to detail with a track record of meticulously documenting incident timelines, contributing factors, and post-incident analysis to drive accurate reporting and continuous improvement.
- Advanced degree in a relevant field such as Emergency Management, Business, Operations, Law, or a related discipline, demonstrating a deeper theoretical understanding of incident dynamics and organizational response.
- Experience leading crisis and incident response as an Incident Commander in large-scale or high-impact environments.
- Proven ability to effectively interact with and/or report to external stakeholders, including law enforcement, regulatory agencies, and legal counsel, during sensitive or high-profile incidents.
- Experience in highly regulated industries such as Automotive, Maritime, Aviation, or similar sectors, providing familiarity with safety-critical systems, compliance frameworks, and complex operational procedures.
- Certifications/alignment on relevant incident management best practices and frameworks (e.g., NIMS/ICS, ITIL Incident Management, or similar), indicating a structured approach to incident handling and continuous improvement.
- Experience with event mapping initiatives to enhance incident action planning, ensure congruence with response team actions, and promote stakeholder coordination.
- 10%
Salary Range
£92,000—£96,500 GBP