SystmOne Support Manager

An opportunity has arisen for an individual with strong SystmOne skills to join the Information Management team within City Health Care Partnership. Working with digital and information teams, you'll help improve how services use software systems so staff can work more efficiently and patients receive safer, more accurate care. This role supports colleagues across City Health Care Partnership CIC by making sure systems are well set up, understood and used consistently. You'll be part of a supportive team that works closely with services to deliver system improvements, training and clear ways of working. Your work will help teams record and use information confidently, supporting better decisions and service planning. We are also able to offer hybrid working, allowing our team flexibility to work from home, whilst still maintaining contact with the team by attending the office two/three days per week. Based at the Business Support Centre in Hull the role may also require you to travel across the East Riding with occasional visits to the Northwest.

Main duties of the job

What you'll do:

Person specification

Qualifications

Essential

• Degree, equivalent qualifications or equivalent level of knowledge, skill and experience
• SystmOne Train the Trainer or relevant experience

Desirable

• Project Management qualification (Prince 2) or equivalent level of knowledge, skill and experience
• ECDL, NHS Elite, NHS Preparation for MOST or equivalent

Allocate Software Administration skills

Training specific courses/qualifications

Knowledge

Essential

• Good IT skills (Microsoft packages) and knowledge of the varied organisations IT systems
• Ability to process information in a logical order
• Ability to record information in an accurate and logical manner
• Ability to discuss and explain complex issues to employees
• Ability to interpret issues raised and explained by systems users
• Excellent interpersonal skills and the ability to communicate with staff at all levels of the organisation, and across multi-agency boundaries
• Good analytical skills to be able to analyse and interpret individuals' learning needs to decide how best to deliver the training.
• Understanding of Data Quality issues and implementing measures to support quality through training and standardisation.

Desirable

• SystmOne TTT Core, Community trained
• In depth knowledge of NHS IM&T systems such as SystmOne, Dawn, R4,Inform, Maps (E-Rostering), Software Europe Expenses, Covalent, ESR, Choose & Book

In-depth knowledge of data requirements within NHS bodies

Experience

Essential

• Experience of developing logical processes in compliance with existing policies and guidelines
• Significant experience of advanced level SystmOne administration skills
• Ability to record information in an accurate and logical manner
• Ability to discuss and explain technical issues to non-technical staff
• Ability to interpret complex technical problems explained by non-technical systems users
• Practical experience of delivering to non-technical staff on a one to one and group basis
• Support of complex IT systems
• Understanding of project lifecycle
• Ability to work under pressure to meet agreed service levels

Desirable

• Administration experience of software packages used within healthcare
• Training qualification or demonstrable experience
• Experience of NHS IT systems such as SystmOne, Dawn, R4, Inform, , Maps (E-Rostering), Covalent, ESR, E-Referrals (Choose & Book)

Project Management experience

About the employer

At CHCP, we're passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you'll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard;at CHCP you have a real voice.

Compassion is at the heart of our business; our colleagues work together to deliver first class healthcareto thousands of people. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.

CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the 'CHCP Perks and Rewards' link.