Talent and Training Coordinator
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Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world.
Our values
Here at Townhouse, we live by our three core values;
- Details matter
- Passionate in everything we do
- Nice people
Townhouse was born out of the idea that ‘details matter’ - our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kindhearted people to join our mission to revolutionise the industry.
ABOUT THE ROLE
The Talent & Training Coordinator plays a key role in supporting recruitment and training activity across Townhouse. You’ll help ensure candidates, new starters and trainees have a seamless, well‑organised experience from application through to training completion. This is a hands-on, fast-paced role within the Talent Team, providing essential administrative, scheduling, and coordination support.
KEY RESPONSIBILITIES
- Maintain the Applicant Tracking System, update job adverts and keep candidate and onboarding records accurate.
- Support candidate sourcing across job boards, social media and email outreach.
- Help with ad‑hoc recruitment during peak periods.
- Manage Townhouse engagement across Glassdoor and Indeed.
- Prepare and send onboarding information to new starters and complete onboarding processes via Employment Hero, including Right to Work checks.
- Liaise with hiring managers and internal teams to support new starter setup and communication.
- Maintain and update training schedules, ensuring trainers and sessions are organised correctly.
- Book travel and accommodation for trainers and trainees when required.
- Support monthly reporting, including the Training & Development Dashboard and Skills Assessment data.
- Assist with coordinating models for academies and assessment days.
- Provide general administrative support to ensure effective delivery of all training activity.
ABOUT YOU
- Highly organised with strong attention to detail.
LOCATION
This is a full-time, permanent role based at our Support Centre in Central London, and we offer a hybrid working model, aligned with role requirements.
EMPLOYEE BENEFITS
Private healthcare and wellness support – Enjoy access to private healthcare including phone/video GP appointments and treatment in private hospitals where NHS wait times are high.
Employee discount – Enjoy 75% off treatments and 50% off Townhouse products for when you need a little pampering.
Holiday on us – Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional days.
Birthday treat – During your birthday month, bring a friend for a complimentary signature manicure or pedicure, and a glass of bubbles!
Social Budget – Regular team socials and monthly treats, agreed with your manager – from office lunches to after-work drinks.
Emergency cash advance – Interest-free advance of up to £50 per worked day in the month to help cover short-term needs.
Shopping discounts – Save money with a wide range of discounts on top brands.
Refer a friend scheme – Receive a reward when someone you refer is successfully hired.
EQUAL OPPORTUNITIES
We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.