Talent Development Specialist | Travel - Arabic speaking

Your Talent Can Shape the Future of Travel Training!

At Ten our goal is simple, to become the most trusted service business in the world. 

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.  

We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there? 

 

This role will include inducting new employees, coaching of existing employees, running refreshing training sessions on best practise processes within not only travel but also general customer service. It also includes doing quality reviews and spot checks if trained processes are implemented correctly, including respective reporting and coaching of employees on necessary measures to be taken based on the findings. Continuous improvement of processes and systems as well as support of testing and implementation of new systems or system updates will also be part of this role. Inductions, trainings and coaching session will mainly be delivered remotely but could also be done as classroom face-to-face sessions.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs.  

Training and Development Programs Inductions 

• Deliver induction training: ensuring dynamic sessions, sensible spread of information & timing of sessions as well as ample time for practical exercises
• Ensure all training material regularly updated and available before each session

Support the Development Team in testings, process changes etc

Stakeholder Collaboration, Communication and employee engagement

• Collaborate with HR, department managers, and other stakeholders to align talent development efforts with the overall strategic objectives of Ten
• Support with induction training and onboarding through facilitation of sessions
• Promote a culture of employee engagement by fostering a supportive and motivating work environment
• Communicate regularly with employees to promote awareness of available development opportunities and to gather feedback on programs and initiatives
  
  

BEHAVIORAL EXPECTATIONS: 

As a Talent Development Specialist, you will be expected to role model the behaviors associated with our Ten Standards and core business values: Member Focused, Trustworthy, and Pioneering.

We encourage diverse philosophies, cultures and experiences.

We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

Specific behavioral traits we want to see:

• Advocate for personal & professional development, and can provide evidence of their growth mindset
• Ability to influence team performance and culture
• Demonstrates a willingness to learn TD specific tools and methods
  
  

EDUCATION/EXPERIENCE:  

• Minimum High School Diploma
• Practical Experience and Projects: hands-on projects and real-world scenarios that allow you to apply your knowledge and skills in talent development
• Knowledge and experience in key L&D practices is preferred
• Be a SME in GDS and demonstrate exceptional knowledge of any Travel System, with several years of experience in training and development of travel system within the travel or tourism industry

At least 3 years experience working on Amadeus GDS system

 

ROLE SPECIFIC COMPETENCIES:

• Invests in their own professional development by attending relevant workshops, conferences, and training courses to stay current in the field
• Demonstrates competent usage of all training systems and programs used at Ten (Ten Learning Online, Rise, Piktochart, Powerpoint, Teams)
• Demonstrates an understanding of training design including needs analysis, clear learning objectives, and measuring effectiveness of training
• Demonstrates the importance of the induction experience, resulting in an overall new starter NPS score of +75
• Demonstrates an understanding of Ten's program launch process and their roles/responsibilities
• Role models in confidently delivering training via classroom or remotely with the ability of creating and controlling an engaging learning environment
• Role models Ten's values in all design, delivery and communications
• Competently communicates program changes/training updates to key stakeholders
• Role models effective time management skills, is accountable for managing deadlines for all projects. Communicates ahead of time on the rare occasion when deadlines need to be extended and doesn't need to be chased for updates
• Role models the importance of investing in relationships across departments/regions. Uses these relationships to enhance development or knowledge, offer support and suggestions where appropriate
  
  

WORK ENVIRONMENT / CONTRACT TYPE:  

In-Office or Hybrid

Requirements

Experience :

• Min 3 years experience in Training and Talent Development capacity
• Experience in the facilitation of training sessions either face-to-face and/or virtually
• Min 3 years within a Travel and/or Aviation industry having worked with a GDS
  
  

Manage multiple training projects simultaneously, including planning, scheduling, budgeting, and resource allocation

Familiarity with learning management systems (LMS), e-learning authoring tools, and other technology platforms used for training and development

Skill in handling conflicts and challenges that may arise during training or mentoring sessions

Ability to provide constructive feedback and mentor individuals to help them develop their skills and careers

Proficiency in Microsoft Office skills is essential and significantly enhances your productivity and effectiveness in the workplace. (Excel, Word, PowerPoint, Outlook, Access, OneNote)

Behavioral Expectations:

As a Talent Development Specialist, you will be expected to role model the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering.

We encourage diverse philosophies, cultures and experiences.

We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

Specific behavioral traits we want to see:

• Advocate for personal & professional development, and can provide evidence of their growth mindset
• Ability to influence team performance and culture
• Demonstrates a willingness to learn TD specific tools and methods Improvement of Travel processes/systems and other travel related project work
  
  

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary package.
• Hybrid working. You can combine working from home and working from the office. If you don't live near our office, then we are open to fully remote working options too
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core
• Genuine career opportunities within a dynamic and international company
• Safe & secure offices located in Kingdom of Saudi Arabia / United Kingdom.
  
  

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes."