Team Lead
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Team Leader – Onsite Services Group
Location: Site-based role with travel. Base Location is Warrington. Additional supported locations are in Chester, Belfast.
Clearance Requirement is: SC – candidates must be able to pass SC clearance
Reference number: 23
Life on the team
Are you a people focused leader with a passion for operational excellence? Do you thrive in fast paced environments where no two days are the same? If so, we’d love to hear from you. We’re looking for a driven and organised Team Leader to join our Onsite Services Group. In this role, you’ll lead a team of technicians and support staff to deliver high quality, compliant IT services to our customers. Whether you’re guiding your team, problem solving on the ground, or engaging with stakeholders, you’ll play a key part in keeping services running smoothly.
What you’ll do
People Leadership (50–80%)
- Lead and develop a team of up to 15 on-site technicians/support staff or up to 30 flexible resource technicians.
- Hold regular team briefings and quarterly 1:1s, fostering a positive and motivated team culture.
Operational Delivery (20–50%)
- Plan and prioritise workloads to meet business needs and Service Level Agreements (SLAs).
- Collaborate with Delivery Leadership, swap and logistics teams, and customer stakeholders.
- Use reporting and data insights to support continuous improvement.
- Manage on site stock locations, including asset security and process adherence.
- Handle escalations, complaints, and risk identification within your remit.
- Support process improvements, new service introductions, and operational changes.
- Maintain strong relationships across internal teams and customer environments.
- Understand customer contracts and recognise how changes may impact service delivery.
This is a dynamic role where priorities may shift daily. You’ll need to balance leadership responsibilities with operational delivery while ensuring high standards and a positive team culture.
What you’ll need
Essential
- Proven leadership and people management experience aligned with company values.
- Strong organisational skills with the ability to manage multiple priorities.
- Solid understanding of Enterprise IT and related technologies.
- Excellent communication and relationship building skills.
- Proficiency with MS Office and reporting tools.
- Experience using ticketing systems.
Desirable
- Knowledge of internal Computacenter processes and tools.
- Familiarity with customer operational processes.
- ITIL knowledge or accreditation.