Team Leader Patient Access

An exciting opportunity has arisen for an enthusiastic and motivated individual to join our Outpatient administration team. We are seeking a full-time Team Leader, based at Stoke Mandeville Hospital, offering the chance to play a key role in shaping and supporting the delivery of our patient focused service.

To be considered for this role, you must have a good standard of education i.e. GCSE Maths and English or equivalent and have an awareness and understanding of waiting list management. Previous experience of leadership and operational management of performance targets within a healthcare environment would be very beneficial.

Job description

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Person specification

Education, Qualification and Training

Essential

• Good Standard of education
• GCSE Maths and English or equivalent
• Evidence of further continued professional development

Experience

Essential

• Use of Microsoft office packages

Desirable

• Experience of coaching/teaching of staff
• Awareness and understanding of patient tracking list management

Skills, Abilities & Knowledge

Essential

• Ability to work with differing client groups particularly with unusual/difficult cases/situations
• Track record of being a good team worker
• Excellent customer care skills and experience of working within a customer facing environment
• Evidence of initiating skills and working practices to develop local protocols
• Ability to develop and improve own and others knowledge
• Ability to adapt to change by discussing, adopting and implementing new ideas and solutions
• Demonstration of the ability to motivate self and others
• Be able to articulate information accurately

Special Circumstances

Essential

• Ability to work flexible hours, as the service requires
• Ability to work across multiple sites

About the employer

Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, youll benefit from learning and development opportunities to support your career progression.

We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.

We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

We are committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.

As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.

Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.

Our mission is to provide personal and compassionate care every time.

Our CARE values are collaborate, aspire, respect and enable.