Team Manager
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We have a fantastic secondment opportunity for 3 months for a Team Manager to join the First Response Service team based in Exeter.
We are seeking to recruit an experienced, visionary and motivated individual to join our mental health First Response Service. The team promotes a dynamic and innovative way of working, triaging and responding to crisis referrals.
The post holder will promote close working relationships and protocols with other internal and external services, encouraging their involvement in the planning and provision of care where indicated, through effective liaison roles between Trust services and external stakeholders. The post holder will ensure appropriate compliance with Trust policies in relation to people management activities, including recruitment, maximising attendance, supervisions and appraisals. They will manage the performance of the team as measured by key performance indicators defined nationally and locally. The post holder will undertake investigations into complaints from service users and carers, untoward incidents and staffing matters, preparing reports to meet required deadlines.
Job description
Job Purpose
The post holder will team manage the Single Point of Access and First Response Service providing 24 hour access to mental health services for people who identify, or have been identified as being in a mental health crisis. The service further manages planned external referrals which are clinically triaged and signposted accordingly. The service further manages planned external referrals which are clinically triaged and signposted accordingly. The post holder will cover the day time hours of the service 0730hrs-2030hrs Monday to Friday with the other team manger to ensure there is cover across the week. The pattern of how this will work can be discussed.
The post holder, supported by the Service Manager will be responsible for the effective operational management of the service including line management of staff, performance and financial management. They will use effective leadership, change management and team building skills to monitor, evaluate and develop the service provided.
There may be some clinical work included in this role to support the Clinical Practice Lead role.
In partnership with the Service Manager, the post holder will be responsible and accountable for:
Person specification
Experience
Essential
- Extensive experience of managing a busy caseload of clients with a range of mental health problems
- Substantial experience of working at a senior clinical level
- Working within a community mental health setting in either the statutory or voluntary sector
- Providing clinical supervision and managing staff
Desirable
- Budget management
- Setting up or working within a new service
Qualifications
Essential
- A professional mental health qualification to degree level or equivalent
Desirable
- Post graduate qualification relevant to specialism
Knowledge
Essential
- An excellent understanding of the NSF and Mental Health Act/ Mental Health Capacity Act requirements
- CPA Process
Desirable
- Awareness of community structures and social care options and processes
- Understanding of recovery principles in Mental Health
Skills
Essential
- Excellent communication skills including the ability to engage with large groups who may be antagonistic
- Able to produce well written reports
- Ability to communicate complex information to individuals and teams
About the employer
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.