Team Manager - Fashion, Home & Beauty - Cambridge

CompanyMarks and Spencer

LocationCambridge, England, United Kingdom

Posted At3/9/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (34.0%).

Occupation Type

Plant and machine operatives not elsewhere classified.

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

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Description

All the details

As a Team Manager in Fashion, Home & Beauty, you’ll lead by example, driving performance, and helping reshape M&S for the next generation of customers.

You’ll be on the shop floor, inspiring your team to deliver standout style, sharp service, and commercial results, even on the busiest days. This is a role for people who move fast and continually raise the bar to deliver five-star service.

Own your department from layout and product to service and performance. You’ll make bold decisions to drive sales and service.
Coach and develop your team. You’ll set the pace, build capability, and create a high-performance culture that’s focused, fast, and collaborative.
Use commercial insights to lead with confidence – understanding the numbers, trends, and opportunities that will make your department thrive.
Flexibility is vital, and you’ll be agile in your approach.

This is a transformation environment – things move fast and we need leaders who move faster. Are you ready to lead? Take your marks and get ready to apply.

Purpose

Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability

Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers

Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region

Ensure colleagues understand and are motivated to deliver their part

Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand

Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s
Supports the delivery and embedding of the business transformation plan and change initiatives for their area
Delivers great standards and service by setting clear expectations with store colleagues
Create the right culture, role modelling new digital ways of working and leadership behaviours
Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well

Deliver brilliant basics through the team

Seeks customer feedback and takes action to deliver improvement

Uses data and insight to improve customer instore experience, improve the operation and drive performance

Support the delivery of Plan A

Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success

Recruit for the team, ensuring new starters have a brilliant onboarding experience

Deliver all line management activities in line with company process and policy

Build an active working partnership with BIG, provide feedback and support the development of BIG reps

Deliver operational excellence to maximise product availability, minimise stock and cash loss

Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly

Maintain a safe and legal store environment

Supports visual merchandising updates across all launches, events and campaigns

Technical Skills/ Experience

Ability to lead a team to deliver excellent customer service and KPI’s across the store

Create the right culture, role modelling new digital ways of working and leadership behaviours

Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems

Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit

Good working knowledge of VM principles

Good level of digital capability and an understanding and use of all systems

Good knowledge of the legal requirements across their area of accountability and the store

Knowledge of our people policies and managing performance within a team

The ability to have difficult conversations with effective resolutions with colleagues

Good communicator and listener who will inspire, share their knowledge and best practices with others

Ability to plan and review across the week and the month

Ability to deliver under pressure demonstrating resilience

Ability to build and maintain relationships with key stakeholders across the store and region

Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset

Key Leadership Capabilities

Successfully embeds change for lasting commercial impact and results
Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
Takes ownership and accountability for the success of their team
Spends time coaching colleagues to accelerate performance and personal growth
Recognises high performance and supports poor performers to improve
Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
Uses customer feedback and market trends to guide teams work
Helps teams understand information and business messages by actively seeking out opinions and asking questions
Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues
Seeks the best solution for M&S by proactively collaborating with colleagues from across the business

Key Relationships and Stakeholders

Customers
Colleagues
Store Leadership
Regional Leadership

BIG

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.