Team Manager - Food - Alton

CompanyMarks and Spencer

LocationAlton, England, United Kingdom

Posted At2/24/2026

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Occupation Type

Managers in storage and warehousing

Occupation Code Skill LevelMedium Skilled

Sponsorship EligibilityIneligible for Sponsorship

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Description

Team Manager - Foods - UK,

Summary

Team Manager - Foods - UK

All the details

Team Manager (Food)

As a Team Manager in Food, you’ll be responsible for leading a team on the shop floor to deliver exceptional availability, 5-star service, and commercial results. This is not a back-office role. It’s a frontline leadership position in one of the most competitive retailers in UK.

You’ll need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you're managing stock, coaching your team, or solving problems, you’ll move with purpose and lead by example. This is your chance to step into a high-impact role and help shape the future of M&S Food as we push the boundaries in our transformation.

Lead and coach a team to deliver consistently under pressure. You’ll set the pace, build capability, and hold the line on standards.
From sales and standards to availability and team performance, you’ll make things happen and take accountability when things don’t go to plan
Work across departments to deliver a seamless customer experience. You’ll need to collaborate fast, fix problems early, leading with pace and purpose.

Drive commercial performance. You’ll understand the numbers, translate them into action, and help your team stay laser-focused on what matters.

This is a big job – with big expectations. But for the right leader, it’s the start of something game changing. Are you ready to lead? Take Your Marks and apply today.

Purpose

Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability
Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers
Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region
Ensure colleagues understand and are motivated to deliver their part
Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand
Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s
Supports the delivery and embedding of the business transformation plan and change initiatives for their area
Delivers great standards and service by setting clear expectations with store colleagues
Create the right culture, role modelling new digital ways of working and leadership behaviours
Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well
Deliver brilliant basics through the team
Seeks customer feedback and takes action to deliver improvement
Uses data and insight to improve customer instore experience, improve the operation and drive performance
Support the delivery of Plan A
Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success
Recruit for the team, ensuring new starters have a brilliant onboarding experience
Deliver all line management activities in line with company process and policy

Build an active working partnership with BIG, provide feedback and support the development of BIG reps

Deliver operational excellence to maximise product availability, minimise stock and cash loss

Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly

Maintain a safe and legal store environment

Supports visual merchandising updates across all launches ,events and campaigns

Technical Skills/ Experience

Ability to lead a team to deliver excellent customer service and KPI’s across the store
Create the right culture, role modelling new digital ways of working and leadership behaviours
Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems
Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit
Good working knowledge of VM principles
Good level of digital capability and an understanding and use of all systems
Good knowledge of the legal requirements across their area of accountability and the store

Knowledge of our people policies and managing performance within a team

The ability to have difficult conversations with effective resolutions with colleagues

Good communicator and listener who will inspire, share their knowledge and best practices with others

Ability to plan and review across the week and the month

Ability to deliver under pressure demonstrating resilience

Ability to build and maintain relationships with key stakeholders across the store and region

Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset

Key Leadership Capabilities

Successfully embeds change for lasting commercial impact and results
Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
Takes ownership and accountability for the success of their team
Spends time coaching colleagues to accelerate performance and personal growth
Recognises high performance and supports poor performers to improve
Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are

Uses customer feedback and market trends to guide teams work

Helps teams understand information and business messages by actively seeking out opinions and asking questions

Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues

Seeks the best solution for M&S by proactively collaborating with colleagues from across the business

Key Relationships and Stakeholders

Customers
Colleagues
Store Leadership
Regional Leadership
BIG

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be p

icked up by our team, so we can try and put steps in place to help you be at your best through this process.