Team Secretary/Medical Secretary - East Home Treatment Team
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An opportunity has arisen for an enthusiastic, flexible and well-motivated Team Secretary to join the admin team within the East Home Treatment Team and wider Crisis Services.
Cornwall recognises our crisis service provision as a pivotal part of the acute care pathway for people with acute mental health difficulties and is investing substantially in them to improve care. Your experience and enthusiasm could be just what we need to expand our teams.
Main duties of the job
The successful candidate will be well organised, with the ability to prioritise and multitask in a busy and fast-paced environment. You will be proactive in resolving problems and queries, and able to remain calm, patient and professional when handling calls that may be complex, sensitive or challenging. An excellent telephone manner is essential.
You will support a multidisciplinary team, including doctors, by completing a wide range of administrative duties. These include answering calls to the service, arranging appointments, typing letters, scanning and uploading documentation to the appropriate systems, photocopying, minute-taking, ordering stationery, supporting diary management, health roster tasks, reporting building and equipment issues, and monitoring and coordinating the servicing and maintenance of base vehicles.
This is a varied and rewarding role that requires a high degree of flexibility to meet the daily needs of the service. Excellent communication and time-management skills are essential -- along with a good sense of humour.
This is a full-time position working 37.5 hours per week, providing cover across 7 days on a rota system.
Person specification
Education / Qualifications and Relevant Experience
Essential
- GCSE Maths and English (Grade C and above) or equivalent
Desirable
- RSA III word processing
Personal Qualities
Essential
- Effective time management and the ability to prioritise workload for self and others
- Excellent organisational and inter-personal skills. Ability to communicate well with clients, colleagues and the general public
- Ability to work calmly under pressure, on own initiative without supervision
About the employer
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.