Team Support Manager - Food - Borehamwood
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (55.0%).
Occupation Type
Sales supervisors - retail and wholesale
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Team Support Manager,
Summary
Team Support Manager
All the details
Work Pattern
Sunday 0400-1200
Monday 0400-1200
Wednesday 0400-1200
Friday 0400-1200
Saturday 0400-1200
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
Summary
Team Support Manager
All the details
Work Pattern
Sunday 0400-1200
Monday 0400-1200
Wednesday 0400-1200
Friday 0400-1200
Saturday 0400-1200
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
- Duty Manage in the absence of the next level Leader when required
- Champion new ways of working within stores through an open mindset and positive attitude
- Leads colleagues in delivery of task prioritising customer first
- Plans, allocates and follows through on delivery of task to a consistent standard across the store
- Drives on the job productivity
- Supports colleagues through coaching and feedback
- Uses MI to take action to drive performance
- Helps maintain a safe and legal environment for colleagues and customers
- Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
- Delivers great standards and service by putting the customer first
- Acts on customer feedback to deliver improvement
- Ensures the delivery of brilliant basics
- Coach the team to deliver excellent standards of product presentation
- Supports the delivery of plan A
- Provides regular and timely feedback to line manager to support colleague performance
- Supports with the training and coaching of colleagues maximising digital tools and channels
- Identifies colleagues for recognition and celebrate success within the store
- Provides feedback to BIG to improve colleague experience
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
- Understands how M&S operates, it’s strategy, future and the role they play
- Effectively manages own reactions and responses around change
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Support the delivery of excellent customer service and KPI’s across the store
- Good level of digital capability and can access and utilise relevant systems
- Good knowledge of the commercial operation, brilliant basics and operational excellence
- Current working knowledge of all VM principles
- A good communicator with the ability to build relationships and work within a team
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
- Maintain high presentation standards, attention to detail and deliver on time, right first time
- Interpret data relevant to the role
- Demonstrates flexibility and adaptability to change
- Customers
- Colleagues
- Store Leadership
- BIG