Technical Account Manager

Treasure AI

Treasure AI is the agentic experience platform built to acquire, retain, and grow your most valuable customers. Powered by AI, Treasure AI is shaped by human creativity and always-on through continuous, context-driven action.

Furthermore, Treasure AI employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers—self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility.

Your Role

The Technical Account Manager (TAM) at Treasure AI is a technical specialist role focused on providing advanced platform expertise and implementation support to both enterprise customers and strategic partners.

Responsibilities

• Be the technical authority for Treasure AI's platform capabilities, serving as the primary escalation point for complex technical challenges faced by customers and partners.
• Guide technical solution design and architecture, providing expert guidance on data connectivity, ingestion patterns, and implementation approaches.
• Lead technical deep-dives and knowledge transfer sessions to enable customers and partners on platform features, focusing on technical best practices and optimal implementation patterns.
• Proactively monitor and optimize customer environments, identifying opportunities for technical enhancements and providing clear visibility into platform performance.
• Create and maintain technical documentation, including solution architecture documents, implementation guides, and best practice recommendations.
• Drive technical product adoption by assessing the feasibility of proposed solutions, advising on platform capabilities, and ensuring successful implementation of complex use cases.
• Provide technical leadership in partner and customer implementations, coordinating with implementation teams to ensure architectural integrity and best practices are maintained.

Deliver regular technical status updates and recommendations, effectively communicating complex technical concepts to various stakeholders.

Stay current with the latest platform features and capabilities, providing technical guidance on new functionality and potential applications.

This is a hands-on role – be ready to jump in and use the product from day one.

Job Requirements

• Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience
• 5+ years of experience in technical consulting or solutions architecture
• Strong experience with:
• Data connectivity and ingestion architectures
• Solution architecture and system design
• Data engineering principles and practices
• Basic understanding of AdTech and MarTech ecosystems
• Advanced SQL knowledge and data modeling experience
• Experience with ETL/ELT processes and data pipeline design
• Strong technical documentation and communication skills
  

Preferred Qualifications

• Experience with Treasure AI or similar CDP platforms
• Advanced knowledge of marketing technology and advertising technology landscapes
• Expertise in one or more specialty areas:
• Advanced data modeling
• Machine learning and AI applications
• Real-time data processing
• Privacy and compliance architecture
• Background in partner or customer-facing technical roles
• Experience with agile development methodologies
  

Physical Requirements

Working out of the London, UK office according to our “Global Hybrid Working Policy.”

Travel Requirements

i.e. Requires peaks of 25% travel to visit clients

Perks And Benefits (UK)

Our benefit package showcases our culture of care and empathy with

• Competitive compensation packages

Salary Sacrifice pension plan with 7% employer match

Supplemental medical and dental cover offered & 5X annual salary for life cover provided

Restricted Stock Units (RSU)

Up to 26 weeks paid parental leave including a post-partum night nurse

Comprehensive support and access to care for everyone, everywhere through Carrot - our global reproductive health and family-building benefit.

Our Dedication To You

We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives.

Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it.

Agencies And Recruiters

We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation!

Treasure AI moves marketing and data teams beyond legacy martech SaaS toward autonomous, ROI-driven AI agents that operate continuously, while keeping the human in the loop. With built-in governance, Treasure AI is powered by an always-up-to-date understanding of each customer for AI to act on.

The result is always-on marketing execution that compounds over time: smarter engagement, stronger retention, and measurable growth.

Treasure AI’s agentic experience platform is available across web, mobile, and desktop — bringing your customer intelligence to every workflow, wherever your team works.