Technical Account Manager (Chilled Food)

Location: Hybrid - with travel to sites Manufacturing Sites and Customers Across the UK and Occasionally Europe

£70k - £75k (DOE) + Benefits

Travel: UK & Europe

Function: Technical / Quality / Customer Management

Are you passionate about food quality, technical excellence and building strong, solutions‑focused customer relationships? Do you thrive in a fast‑paced chilled food environment where product integrity and operational precision are everything?

If you’re driven, commercially aware and excited by the challenge of delivering high level Technical customer care for major UK retailers and food service customers, this could be your next move.

What you will be doing:

As one of our Technical Account Managers, you will take responsibility for the day‑to‑day technical management of your nominated retail customer accounts. You’ll act as the primary technical liaison—driving standards, supporting site teams, steering innovation, and ensuring that all products consistently meet the highest levels of safety, legality and quality.

This is a highly visible, customer‑facing role where you’ll influence decision‑makers, collaborate cross‑functionally and help shape technical strategy across multiple chilled categories.

• Oversee the highest level day‑to‑day technical account management, ensuring exceptional customer service across your nominated retailer customer/s.
• Deliver the technical and business strategy for your customer through collaborative quality improvement plans involving stakeholders (customers, Internal colleagues and external suppliers)
• Take full accountability for the technical performance of your customer portfolio.
• Champion technical innovation, driving forward improvements in processes, products and standards.

Key Duties

• Provide daily technical support to the relevant site Technical teams and work with the Divisional Technical Directors
• Communicate confidently and effectively at all levels—across teams, functions and the wider business.
• Build strong, trust‑led customer relationships, operating at Technical Manager or Senior Technical/Category Development Manager level.
• Formulate and deliver strategic technical plans relating to product quality, safety and compliance.
• Work cross‑functionally with Development, Quality, Operations and Commercial teams to ensure successful, on‑time product launches.
• Provide technical and innovative solutions to product and process challenges.
• Analyse customer performance data, identifying trends and driving continuous improvement.
• Develop and maintain customer compliance and quality plans.
• Lead and coordinate customer visits, audits, pre‑audits and launches, ensuring readiness and compliance.
• Support product design and process development from a technical perspective.
• Carry out any additional reasonable technical tasks required to deliver excellence.

Who we are looking for:

You will thrive in this role if you:

• Have a strong technical background (7 years+) in chilled food manufacturing.
• Are experienced in retailer customer management.
• Possess excellent communication, influencing and stakeholder‑management skills.
• Can analyse data to identify improvements and drive performance.
• Enjoy working cross‑functionally in one of the UK's fastest growing chilled food manufacturing companies.
• Enjoy bringing curiosity, innovation and a proactive solution mindset to solving technical challenges.

Why Join Us?

At The Compleat Food Group, we believe our people are the heart of our success. That’s why we offer a wide range of benefits designed to support your lifestyle, wellbeing, and career growth:

Financial & Lifestyle Benefits

• Competitive Car Allowance
• Company Bonus Scheme recognising performance and contribution
• Salary Sacrifice Schemes - including Electric Vehicles, Home & Tech, Cycle to Work, and SMART Pension
• 33 days’ annual leave (including bank holidays) with the option to purchase extra days
• Holiday Discounts Available via our online retail discount platform
• Access to enhanced retail discounts online and in-store
• Free product handouts across our sites, so you can sample and enjoy our delicious products first hand
• EV charging points - available at selected sites

Health & Wellbeing

• 24/7 access to GroceryAid for free financial, emotional, and practical support
• Physical Wellbeing Hub - free on-demand exercise programmes, online classes and multiple gym discounts
• Free diet & nutrition advice with access to thousands of meal plans and healthy recipes
• Online wellbeing support - from mindfulness to lifestyle resources
• Financial wellbeing tools - including mortgage calculators, budgeting tools, and financial aid

Career Growth & Development

• Access to a personalised online learning platform (LMS)
• Formal and informal training opportunities tailored to your role

Community & Culture

• 2 paid volunteering days per year to give back to causes that matter to you
• Charity initiatives and fundraising events
• Team socials to connect and celebrate together
• Employee networks & support groups - including Women @ Compleat
• New baby gift for new parents

This role offers real opportunity to collaborate with the UK's most high-profile retail customers and actively help shape technical strategy within the chilled food sector. Not only will you be able to make a tangible difference to product quality and overall customer satisfaction, but you’ll also be joining the fastest growing chilled food company in the UK. You’ll work closely with expert technical teams, gaining exposure to one of the widest category bases in the industry. Your contributions will be integral in delivering excellence throughout the chilled food supply chain, allowing you to develop your skills and become a key player in this dynamic field.

If you’re ready to take your technical career to the next level and drive meaningful progress, apply now for your chance to make a real impact.

The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace. We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves to work. As an equal opportunity’s employer, we provide all the support you need to succeed. Contact us with any questions about Diversity & Inclusion or accessibility during the application process.

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