Technical Account Manager (Escalation Engineer)

CompanyTravelfusion

LocationCity Of London, England, United Kingdom

Posted At2/25/2026

UK Visa Sponsorship Analytics

Occupation Type

Information technology professionals not elsewhere classified.

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£52,300 (£26.82 per hour)

Occupation rate applies

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

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Description

The Company

Travelfusion is the world's largest travel technology and distribution company powering the majority of low-cost flights booked globally via the most popular online travel agents. If you’ve ever booked a low-cost flight via an online travel agent (OTA) it was probably powered by Travelfusion. We offer a set of APIs/services which enhance the capability of communications between airlines and OTAs; in addition we have developed in house a range of products which manage payments and reconciliations for millions of airline tickets.

The Role

The Technical Account Manager (Escalation Engineer) will play a vital role in providing advanced, complex technical support and will be the “go-to” expert in ensuring that customers’ complex technical issues are investigated and resolved satisfactorily to ensure a first class customer experience.

Responsibilities

Manage the end to end technical aspects with 1st and 2nd Tier customers/partners partnering with the Product, operations and commercial account teams to serve as the primary technical point of contact for the partners

Take full ownership of the technical escalations from internal and external parties.

Understand the full suite of company products, API integrations and apply this knowledge to meet the needs of the partner

Identify and resolve technical issues impacting partner performance and connectivities, ensuring seamless operations

Demonstrate compelling rationale while explaining ideas to gain support to resolve issues and effectively influence others considering the situation from the point of view of the other party to identify a common ground , elegantly move out of deadlock situations and achieve the outcomes in each communication and negotiation

Advocate for partners with commercial, product and development teams with tech solutions across the company

Contribute to feature roadmap and prioritisation working based on partners’ demand within the development team. Extend the usage of product capabilities to grow the business and serve as a trusted advisory for existing partnerships and new partnership opportunities

Build productive relationships with internal teams and external partners to drive technical delivery by supporting new partnership opportunities and existing partners

Assess bottlenecks for technical issues within teams to streamline and simplify workflows while coordinating with other departments to execute new ideas or approaches and achieve improvement goals

Create clear, concise and organised communication resources (e.g. policies, procedures, guidelines, presentations) while considering and understanding the partner’s specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language

Requirements:

3+ years of development/engineering experience
Knowledge of Java
Strong analytical skills with experience leading highly complex products through technical support, product development or project management.
Having a consistent track record of being a self-starter, balancing multiple tasks simultaneously, prioritising workload effectively
Excellent problem solving skills and ability to find technical solutions
Ability to articulate innovative technology for both technical and non-technical parties
Build and maintain strong internal and external stakeholder management across business, operations, product and technical teams.

Highly energised with a positive outlook and the passion to build a better technical solution in each communication opportunity

Excellent written and verbal communication skills

Knowledge of the travel/tech industries and previous experience with travel technology is preferred

In-depth understanding of technical integrations and system architecture is preferred

Demonstrate ability to understand, focus and translate customer requirements

Previous experience in customer focus roles is an added advantage