Technical Change & Implementation Manager
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6-Month Fixed-Term Contract
Location: National / Hybrid (flexible, aligned to nearest ISS office)
About the Role
We are looking for an experienced Technical Change & Implementation Manager to lead the stabilisation and transformation of a critical government contract. This is a high-impact role focused on transitioning a contract from its current state into a fully operational business-as-usual (BAU) environment.
This is a unique opportunity to take ownership of a complex programme, implement meaningful change, and leave a lasting legacy across a large-scale engineering operation.
As a senior change-focused Programme Manager, you will:
Programme Delivery
- Take end-to-end ownership of programme execution, from contract interpretation through to engineering delivery
- Lead the retroactive mobilisation of the contract, implementing missing processes, systems, and controls
- Deliver large-scale engineering improvement and rectification programmes
- Ensure all change initiatives are delivered on time and fully embedded
Contract & Operational Alignment
- Conduct deep dives into contract requirements and translate them into operational delivery models
- Develop PPM schedules, workflows, and service processes
- Ensure operational readiness and assess business impact before implementation
Engineering & Service Oversight
- Align engineering resource delivery, ensuring work is scheduled and allocated effectively
- Oversee service delivery performance across sites, ensuring KPIs, SLAs, and compliance standards are met
- Act as the accountable lead for technical service performance and issue resolution
Governance, Risk & Compliance
- Establish governance frameworks and robust control mechanisms
- Identify, manage, and mitigate technical and operational risks
- Ensure all activity meets legal, contractual, and regulatory requirements
- Promote a strong health & safety, zero-incident culture
Systems & Process Integration
- Embed standardised processes within CAFM systems (e.g. Maximo)
- Implement consistent reporting structures and ways of working
- Develop and roll out standard operating procedures
Stakeholder Management & Improvement
- Engage and influence senior stakeholders both internally and externally
- Provide clear communication, reporting, and programme assurance
- Use data insights to drive continuous improvement across engineering delivery
About You
We’re looking for a senior-level professional who thrives in complex, change-driven environments.
Essential Experience & Skills
- Proven track record delivering complex technical change or mobilisation programmes
- Strong background in engineering service delivery (Preferably within FM)
- Ability to translate contractual requirements into operational solutions
- Experience implementing governance frameworks, systems, and process improvements
- Strong stakeholder engagement skills at senior level
- Familiarity with CAFM systems such as Maximo
- Strong understanding of contract delivery and SFG20
Qualifications
- Degree or HNC qualified (or equivalent experience)
The Company
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.
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