Technical Customer Service Business Partner
CompanyDiversey
Location
Northampton, England, United Kingdom
Employment TypeFull-time
Posted At6/11/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (48.0%).
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Diversey – A Solenis Company
Diversey supports customers across a wide range of industries with innovative cleaning and hygiene technologies, including floor care machines, cleaning tools, and advanced chemical solutions. As part of Solenis, we continue a century-long legacy of protecting what matters most: people, resources, and the planet.
We are hiring a Technical Customer Service Business Partner to join our team in Northampton. This is a key role that strengthens the customer experience, drives service excellence and acts as the critical connection between the Country Sales Organisation and the Shared Service Centre.
As the Technical Customer Service Business Partner, you will capture country‑specific service objectives, translate them into clear priorities and ensure they are executed efficiently by the Shared Service Centre. You will work closely with local stakeholders, participate in Sales and Operations Planning discussions, and ensure that service requirements are fully understood and resourced. You will also use performance data to improve service quality, enhance productivity and support continuous improvement across the business.
This position is ideal for someone who enjoys cross‑functional collaboration, thrives on problem‑solving and is motivated by improving processes and customer satisfaction.
Responsibilities
Diversey supports customers across a wide range of industries with innovative cleaning and hygiene technologies, including floor care machines, cleaning tools, and advanced chemical solutions. As part of Solenis, we continue a century-long legacy of protecting what matters most: people, resources, and the planet.
We are hiring a Technical Customer Service Business Partner to join our team in Northampton. This is a key role that strengthens the customer experience, drives service excellence and acts as the critical connection between the Country Sales Organisation and the Shared Service Centre.
As the Technical Customer Service Business Partner, you will capture country‑specific service objectives, translate them into clear priorities and ensure they are executed efficiently by the Shared Service Centre. You will work closely with local stakeholders, participate in Sales and Operations Planning discussions, and ensure that service requirements are fully understood and resourced. You will also use performance data to improve service quality, enhance productivity and support continuous improvement across the business.
This position is ideal for someone who enjoys cross‑functional collaboration, thrives on problem‑solving and is motivated by improving processes and customer satisfaction.
Responsibilities
- Act as the primary link between the Country Sales Organisation and the Shared Service Centre, ensuring service objectives and priorities are clearly communicated and delivered.
- Participate in country and cluster Sales and Operations Planning meetings to identify service requirements and align them with Shared Service Centre capabilities.
- Agree service priorities with local stakeholders and communicate these effectively to the Shared Service Centre, including the use of variable third‑party resources when required.
We are relentlessly pursuing our purpose to go beyond clean to take care of what’s precious. In today’s world of increasing resource scarcity - including water, energy, materials, and labour - we need to achieve more with less for the well-being of today’s generations and for future generations.
We stand behind every committed leader and employee of our customers, across all levels of the organisation. We stand with the buyer, the chef, the building service contractor, the food processing manager, the nurse, the doctor, dairy processor, the hotel cleaner, head teacher, the store manager and many more who understand that hygiene and infection prevention are imperative to their business, their customers, their reputation, and the environment.